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What is SEGMENTAIL?

SEGMENTAIL is an all-encompassing CRM solution tailored for the contemporary omnichannel retail environment, allowing you to gain valuable insights from your clients' data and offer personalized experiences throughout their entire journey. It effortlessly consolidates client-related information, transactions, and promotional data from diverse sources such as ecommerce platforms, POS systems, and customer management applications. This information is then thoroughly analyzed to develop a unique profile for each client, merging both online and offline data into a unified view. By converting raw data into actionable customer segments, you can interact meaningfully with your audience. The segments created by SEGMENTAIL enable you to refine your marketing strategies, deliver completely personalized shopping experiences, and achieve improved results. Recognizing the individuality of each client, SEGMENTAIL provides you with essential tools for effective one-on-one communication, which ultimately strengthens relationships and builds loyalty. Additionally, this platform empowers businesses to enhance their overall customer engagement strategies, ensuring that they can adapt to the ever-evolving retail landscape. With SEGMENTAIL, companies can truly take their approach to customer relations to the next level.

What is Thunderhead ONE Engagement Hub?

ONE functions as a comprehensive technological ecosystem that effectively learns, interprets, and manages customer interactions and experiences while overcoming various organizational hurdles. By tracking customer engagements across all possible channels—whether online, via a call center, or in physical locations—ONE develops a unified omnichannel view of customer behavior. This emphasis on customer-centric journeys allows for personalized experiences and nurtures lasting connections. ONE integrates customer pathways across every channel and touchpoint, leveraging insights into customer intent to maximize the value of each interaction. Through advanced real-time visualizations, ONE provides a thorough and immediate overview of customer journeys, enabling businesses to respond swiftly to changing needs. By diligently monitoring all customer interactions, its AI-driven analytics offer deep, relevant, and timely insights that empower organizations to enhance their listening capabilities and achieve a clearer understanding for better decision-making. Built from the ground up as an integrated layer, ONE effortlessly links various systems and silos, ensuring a seamless experience for both companies and their customers. This functionality not only boosts operational efficiency but also solidifies the bond between the brand and its clientele, ultimately driving growth and customer loyalty. As businesses embrace this technology, they can expect to see improvements in customer satisfaction and loyalty, fostering an environment where both parties thrive.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Box
Connectify Hotspot
Edicom
Glovo
Gmail
Google Calendar
Google Drive
Magento
Microsoft Dynamics 365
Microsoft Excel
Microsoft Outlook
PrestaShop
SAP HANA
Shopify
Shopify Plus
Twilio
X (Twitter)
Zoho Campaigns
esendex

Integrations Supported

Amazon Web Services (AWS)
Box
Connectify Hotspot
Edicom
Glovo
Gmail
Google Calendar
Google Drive
Magento
Microsoft Dynamics 365
Microsoft Excel
Microsoft Outlook
PrestaShop
SAP HANA
Shopify
Shopify Plus
Twilio
X (Twitter)
Zoho Campaigns
esendex

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Status2

Company Location

Spain

Company Website

status2.com/soluciones/segmentail-crm-retail-omnicanal/

Company Facts

Organization Name

Thunderhead

Company Location

United Kingdom

Company Website

www.thunderhead.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

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