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What is SENTRY: FraudSuite?

SQN Banking Systems delivers an advanced check fraud prevention platform, SENTRY: FraudSuite™, that integrates multiple detection technologies to safeguard banks from a wide array of check fraud threats. Utilizing AI and machine learning, the system performs in-depth check image analysis, examining every detail printed on checks to uncover counterfeit attempts. It builds detailed customer profiles based on transaction behavior and historical data, allowing it to detect anomalies and suspicious activity with high accuracy. The platform’s signature verification tool compares new signatures against a database of verified ones and adapts to legitimate signature changes over time. Handwriting variance detection further strengthens security by analyzing handwritten alterations on checks, such as modified payee names or amounts. SENTRY: FraudSuite™ protects against common fraud types including altered, counterfeit, forged, duplicate, and kiting checks, as well as fraudulent deposits from closed or empty accounts. The solution’s holistic approach consolidates multiple fraud measures into one seamless platform, helping banks reduce losses and enhance operational efficiency. SQN Banking Systems also provides banks with a variety of educational resources, such as brochures, guides, and real-world case studies to demonstrate the platform’s effectiveness. This ensures banks are equipped to identify evolving fraud tactics and maintain robust defenses. Overall, SENTRY: FraudSuite™ empowers financial institutions to secure their check processing workflows with cutting-edge technology and data-driven insights.

What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

Media

Media

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SQN Banking Systems

Company Website

sqnbankingsystems.com/check-fraud-protection/

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

Categories and Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

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