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What is SG Benchmarker?

Benchmarker™ presents a thorough self-assessment tool designed to evaluate and report on the efficiency with which an organization oversees its innovation strategies. This resource collects valuable perspectives from crucial roles, departments, geographic locations, and business units, ensuring that stakeholders are aligned on the most vital aspects needing innovation improvement. It offers an instant online assessment of your organization's effectiveness in product innovation, grounded in proven success criteria. By utilizing this all-encompassing self-evaluation technique, diverse viewpoints from stakeholders involved in innovation projects are effectively captured. Furthermore, it performs a comparative study between your innovation metrics and a distinguished, long-established research repository acknowledged for its peer-reviewed findings on best practices in managing product innovation. Through the analysis of performance across more than 100 research-validated criteria associated with successful product innovation, organizations can pinpoint significant areas for enhancement and implement strategic improvements. In the end, Benchmarker™ equips organizations with the necessary insights to systematically elevate their innovation methodologies, fostering long-term growth and achievement in a competitive landscape. This comprehensive approach not only aids in immediate assessments but also encourages continuous improvement in innovation practices.

What is Performax360?

The LIVE 360° Customer Service assessment can be customized to address the unique needs and demands of your organization. According to McKinsey's insights from 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is enhancing teamwork and cross-functional collaboration within customer service departments. This innovative platform, known as Performax360, operates as a Cloud-based Software as a Service (SaaS) solution, providing four distinct hosting options for deployment. Involving a variety of stakeholders is essential for effective strategic and operational decision-making, whether it relates to an internal process, project, or initiative. The real-time collaboration among employees, customers, and partners plays a critical role in the co-creation of groundbreaking products and services while enabling the resolution of challenges in inventive ways. By nurturing ongoing interactions with stakeholders, ranging from executive leadership to frontline workers, along with customers and partners, organizations can greatly enhance the execution of their strategies. This collaborative approach not only streamlines operational workflows but also significantly elevates the overall customer experience, leading to long-lasting positive outcomes. As a result, organizations can ensure that they are consistently meeting and exceeding customer expectations.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Webinars

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Stage-Gate

Date Founded

2000

Company Location

Canada

Company Website

www.stage-gate.com/stage-gate-benchmarker/

Company Facts

Organization Name

Performax

Date Founded

2015

Company Location

United States

Company Website

www.performax360.com

Categories and Features

Product Lifecycle Management

Change Management
Design Management
Product Data Management

Categories and Features

Business Intelligence

Ad Hoc Reports
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Predictive Analytics
Strategic Planning
Trend / Problem Indicators
Visual Analytics

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