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What is SHOELACE Unified Communications?

SHOELACE Unified Communications offers an advanced HPBX system that effortlessly merges with your current network and team, providing outstanding HD call clarity, video conferencing features, and mobile applications that keep your business in touch with clients. Experience an array of functionalities such as voicemail-to-email, flexible mobility options, auto attendant services, and hold music, all within an all-inclusive platform. There’s no necessity for costly upfront investments or additional hardware, and the setup process is straightforward, eliminating any potential confusion. Businesses opting for hosted solutions can be confident that they won’t have to worry about software upgrades or hardware maintenance. This system enables the integration of multiple locations and supports remote and mobile employees, fostering smooth communication throughout your company. Additionally, it offers affordable communication solutions suitable for any setting, whether indoors or outdoors, ensuring that your business remains adaptable and accessible. By selecting SHOELACE, you enhance your organization’s connectivity and operational efficiency, paving the way for future growth. The reliability and simplicity of this system can transform the way your team collaborates and communicates.

What is 3CX?

3CX is a versatile, software-driven IP PBX built on open standards that delivers comprehensive Unified Communications straight out of the box. It caters to businesses of all sizes and across various sectors, offering a full suite of features that range from mobility and presence indicators to sophisticated call center functionalities, all at a significantly reduced cost. This platform is particularly well-suited for remote work environments, featuring mobile applications, video conferencing capabilities, and live chat integration for websites. Installation, management, and maintenance of the PBX are straightforward, allowing users to easily handle it themselves on their own hardware, a dedicated server, or via a cloud environment. Alternatively, users can opt for 3CX's hosting services to simplify their setup even further. With its user-friendly design and extensive feature set, 3CX empowers companies to enhance their communication strategies effectively.

Media

Media

Integrations Supported

Acarda Outbound
Coeo
Enapps ERP
FetchIt
FlyNumber
Freshsales
Halo Service Desk
HaloCRM
HaloPSA
Horizon Hosted Phone System
HubSpot Customer Platform
ITBoost
Kommo
Microsoft Exchange
Microsoft Teams
Prospect CRM
Qobrix
Vtiger CRM
Zoho CRM
thinQ

Integrations Supported

Acarda Outbound
Coeo
Enapps ERP
FetchIt
FlyNumber
Freshsales
Halo Service Desk
HaloCRM
HaloPSA
Horizon Hosted Phone System
HubSpot Customer Platform
ITBoost
Kommo
Microsoft Exchange
Microsoft Teams
Prospect CRM
Qobrix
Vtiger CRM
Zoho CRM
thinQ

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Free for up to 10 users
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Chariton Valley

Date Founded

1952

Company Location

United States

Company Website

www.cvalley.net/shoelace/

Company Facts

Organization Name

3CX

Date Founded

2005

Company Location

United States

Company Website

www.3cx.com

Categories and Features

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Fax Server

Archiving & Retention
Automated Routing
Delivery Management
Email to Fax
Fax to Email
FoIP
Whitelisting / Blacklisting

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

PBX

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

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