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What is SLIM Suite?

QSM's Software Lifecycle Management (SLIM) tools have established themselves as the gold standard in the industry, being the go-to choice for over 37 years for Fortune 1000 companies and government organizations around the globe. Supported by an extensive database of more than 13,000 validated software projects—the largest of its kind—our software enhances decision-making across all stages of the project development life cycle, including estimation, tracking, and metrics assessment. Each tool is designed with precision to deliver significant outcomes, operating effectively as standalone solutions or as part of the integrated QSM suite. When your projects fall behind schedule or face scope modifications, do you have the ability to quickly forecast revised timelines and budgets? Are you frustrated with budget and schedule overruns in projects that your enterprise PPM system classified as "low risk"? Do you seek a more data-driven method to manage projects developed by external vendors? QSM’s SLIM-Control® serves as a navigational aid for your projects, much like a GPS guides a vehicle, ensuring that you remain on course and accomplish your objectives effectively. It equips project managers with the essential knowledge to tackle challenges and make necessary adjustments, ultimately leading to improved project outcomes. In an ever-evolving project landscape, having such a tool at your disposal can make all the difference in achieving success.

What is OneDesk?

OneDesk is an integrated software solution that merges Helpdesk functionality with Project Management capabilities into a single platform. This eliminates the hassle of purchasing, integrating, and navigating multiple applications. It allows teams to efficiently support customers and collaborate on projects from a unified interface. Suitable for businesses of all sizes, including various departments within larger organizations, OneDesk is favored by professionals in project management, IT, customer service, and professional services. The software is user-friendly, packed with features, and offers extensive customization options for managing both tasks and ticket workflows effectively. Additionally, its versatility ensures that it can adapt to the unique needs of different teams within an organization.

Media

Media

Integrations Supported

Integrations Supported

Box
Dropbox
Jira
Jira Work Management
Mailchimp
Microsoft Azure
Microsoft Project
Okta
QuickBooks Online
QuickBooks Online Advanced
Salesforce
Slack
Stackreaction
Trello
WordPress
Zapier

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$9/user/month
$9/user/month (if billed yearly)
$11/user/month (if billed monthly)
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

QSM

Company Website

www.qsm.com

Company Facts

Organization Name

OneDesk

Date Founded

2008

Company Location

Canada

Company Website

www.onedesk.com

Categories and Features

Product Lifecycle Management

Project Management

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Product Lifecycle Management

Cost Tracking
Design Management
Product Data Management
Project Management
Requirements Management

Product Management

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

Product Roadmap

Collaboration
Content Import / Export
Drag & Drop
Feature Management
Milestone Tracking
Prioritization
Requirements Management
Workflow Management

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Project Portfolio Management

Budget Management
Collaboration
Dashboard
Issue Management
Milestone Tracking
Portfolio Management
Project Planning
Requirements Management
Resource Management
Status Tracking
Task Management
Time & Expense Tracking

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