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What is SMG?

Customer preferences change quickly, and businesses are continuously pushing for innovation. If you fail to remain in tune with your customers and adjust based on their feedback, maintaining your relevance can prove increasingly difficult. As a leading experience management (XM) firm, SMG enables you to enhance your insights regarding both customers and employees, driving changes that foster loyalty and improve business results. We utilize cutting-edge technology and expert services to collect, analyze, and share feedback and behavioral data, making it easier for you to implement customer intelligence across your organization. Our dedication to remaining at the cutting edge of industry trends motivates us to create effective, adaptable, and user-friendly solutions that cater to your dynamic market needs. Understanding that business insights require a personal touch, our highly skilled and passionate team at SMG is committed to providing that personalized experience. We strongly believe that employee engagement starts from within, and we value the contributions of our own staff to refine the support they offer you in reaching your objectives. By choosing SMG, you not only gain access to our services; you also engage with a team that is truly committed to your success and growth in a competitive landscape. Ultimately, our partnership goes beyond mere transactions, as we aspire to build lasting relationships that contribute to mutual success.

What is Amelio?

Amélio provides tools for managers and HR professionals to boost employee engagement by collecting team feedback and identifying key changes that can drive motivation and reduce turnover rates. This cutting-edge platform addresses minor concerns proactively, preventing them from developing into larger issues. By leveraging data-driven insights, Amélio helps organizations make well-informed choices that positively impact their employees. Our redesigned engagement surveys are crafted to make the feedback process straightforward and efficient. The platform equips executives, HR specialists, and managers with the necessary insights to enhance engagement and retain their workforce effectively. After analyzing employee feedback, taking prompt and targeted action becomes crucial. Amélio constructs customized automated action plans tailored to each manager’s team feedback, with the goal of nurturing a more favorable workplace culture. A strong sense of value among employees emerges as a key contributor to their overall job satisfaction. Additionally, Amélio promotes significant organizational improvements through its peer recognition features, fostering a culture of appreciation and support that strengthens employee relationships. Such an environment ultimately cultivates a more united and prosperous workplace, encouraging collaboration across various teams.

Media

Media

Integrations Supported

Olo

Integrations Supported

Olo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Service Management Group

Date Founded

1991

Company Location

United States

Company Website

www.smg.com/why-smg

Company Facts

Organization Name

Amélio

Company Location

Canada

Company Website

amelio.co

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Categories and Features

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

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