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What is SMG?

Customer preferences change quickly, and businesses are continuously pushing for innovation. If you fail to remain in tune with your customers and adjust based on their feedback, maintaining your relevance can prove increasingly difficult. As a leading experience management (XM) firm, SMG enables you to enhance your insights regarding both customers and employees, driving changes that foster loyalty and improve business results. We utilize cutting-edge technology and expert services to collect, analyze, and share feedback and behavioral data, making it easier for you to implement customer intelligence across your organization. Our dedication to remaining at the cutting edge of industry trends motivates us to create effective, adaptable, and user-friendly solutions that cater to your dynamic market needs. Understanding that business insights require a personal touch, our highly skilled and passionate team at SMG is committed to providing that personalized experience. We strongly believe that employee engagement starts from within, and we value the contributions of our own staff to refine the support they offer you in reaching your objectives. By choosing SMG, you not only gain access to our services; you also engage with a team that is truly committed to your success and growth in a competitive landscape. Ultimately, our partnership goes beyond mere transactions, as we aspire to build lasting relationships that contribute to mutual success.

What is InspireCXM?

Our InspireCXM platform provides tailored technology solutions for the travel and leisure sector, catering to your specific needs whether you seek an all-encompassing system or targeted support in customer experience management, as we are committed to facilitating your business's growth. With a wealth of over 25 years in the industry, our dedicated team of 140 experts excels across various technical domains, ranging from a digital agency that leverages advanced web technologies to machine learning innovations crafted in Java and expansive enterprise applications built on .Net. Our diverse clientele includes everything from small, independent travel agencies to large corporations with billion-pound revenues, yet we uphold a uniform approach in all our interactions. By prioritizing the end consumer in our strategic planning, we showcase our enthusiasm for the travel and leisure industry while taking pride in delivering top-notch software solutions that empower your business to succeed. Ultimately, our mission is to guarantee that each client, no matter their size, receives outstanding service customized to their individual requirements, fostering a successful partnership that grows alongside their ambitions.

Media

Media

Integrations Supported

Olo

Integrations Supported

Olo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$56.35 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Service Management Group

Date Founded

1991

Company Location

United States

Company Website

www.smg.com/why-smg

Company Facts

Organization Name

Inspiretec

Date Founded

1995

Company Location

United Kingdom

Company Website

www.inspiretec.com/inspirecxm

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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