What is Kapture CX?

Kapture is an advanced Customer Experience Management platform that utilizes AI to deliver exceptional omnichannel support. With a keen emphasis on enhancing customer service, Kapture evolves with the ever-changing expectations of consumers, turning satisfactory interactions into outstanding experiences. Its foundational technology and dedicated teams prioritize the client's needs, ensuring a tailored approach to each engagement. Focusing on hyper-personalization, Kapture infuses context and intelligence into every solution, making each customer feel valued and every outcome distinct. The platform boasts expertise across four primary sectors: Retail (both online and offline), BFSI, Travel, and Consumer Durables, empowering over 1000 businesses in 16 countries to craft remarkable experiences for their clientele. By consistently adapting to market demands, Kapture not only meets but exceeds customer expectations, solidifying its position as a leader in customer experience innovation.

Pricing

Price Starts At:
$39/month/user

Integrations

All Kapture CX Integrations
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Screenshots and Video

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Company Facts

Company Name:
Kapture CX
Company Location:
India
Company Website:
www.kapture.cx/
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Product Details

Deployment
SaaS
Windows
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Kapture CX Categories and Features

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Knowledge Management Software

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Hotel CRM Software

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Customer Success Software

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Contact Center Knowledge Base Software

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

AI Customer Service Software

More Kapture CX Categories

Kapture CX Customer Reviews

Write a Review
  • Reviewer Name: Nguyen K.
    Position: IT Manager
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Professional

    Date: Aug 02 2025
    Summary

    1.) With automated ticketing, summaries, and a centralized dashboard, I can manage customer queries more efficiently.

    2.) It saves me time and allows me to focus more on solving the customer’s issue rather than on administrative tasks.

    3.) It allows for seamless internal notes and escalations within the same ticket.

    4.) Kapture provides a detailed log of all past customer interactions across channels.

    Positive

    I've been using Kapture for the past three days while working with Heads Up For Tails, and it's proving to be a powerful customer support tool. Kapture offers almost all the solutions needed to manage customer interactions efficiently. What stands out the most is its ability to provide a complete history of customer interactions along with concise summaries. This makes it much easier to respond to customers accurately and quickly. It's definitely enhancing the quality of support we can offer.

    Negative

    1. New team members may require time to get up to speed.

    2. While Kapture offers integrations, some popular third-party tools or APIs may not be supported out of the box or require extra setup.

    3. App is not providing information like CRM

    Read More...
  • Reviewer Name: Rob B.
    Position: Operational Leader
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A Day With Kapture

    Updated: Aug 02 2025
    Summary

    Kapture’s Gen AI Email Assist feature is proving to be highly effective in generating auto-responses. It significantly enhances overall productivity while maintaining response quality, making it a valuable tool for customer support operations.

    Positive

    The system is highly reliable and rarely experiences issues. On the rare occasion something doesn’t work, the team ensures a quick resolution by promptly assessing the customer impact and understanding the criticality of the issue. The user-friendly interface makes it easy to navigate, and implementing new features is seamless. Additionally, multiple integrations have been carried out within the system effortlessly and efficiently, without any complications—making it an excellent tool for customer support.

    Negative

    There is nothing to dislike the Kapture CX, as our process running smoothly without any issue.

    Read More...
  • Reviewer Name: Anna S.
    Position: Owner
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Amazing

    Date: Aug 01 2025
    Summary

    Kapture is easy to handle and simplifies the process of checking customer details. Its user-friendly interface makes navigation seamless, saving us time and effort. Additionally, the notification feature is very useful, as it provides timely reminders for follow-ups with customers, ensuring we never miss an important opportunity. Overall, it's a practical tool that enhances our customer management experience.

    Positive

    Kapture is an outstanding CRM tool that has significantly streamlined our customer management process. Its ability to provide a comprehensive history of customer interactions saves us valuable time and allows us to offer more personalized and efficient service. The intuitive interface and robust features make it easy to track and analyze customer data, helping us build stronger relationships and improve overall productivity. Highly recommended for any organization looking to enhance their customer engagement and operational efficiency!

    Negative

    Overall, it’s a solid solution with great potential, and I look forward to seeing future updates that address these aspects.

    Read More...
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