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What is Kapture.io?

Kapture.io is a sophisticated quality management system (QMS) designed specifically for manufacturers and a variety of industrial entities. This platform empowers quality and operations teams to digitize their control measures directly on the factory floor while seamlessly integrating quality processes, production data, and necessary documentation. Teams are able to manage control plans, monitoring procedures, inspections, audits, supplier quality assessments, instrument calibrations, and workflows dedicated to addressing nonconformities and implementing corrective actions. The system adeptly captures essential quality metrics, maintains traceable documentation, and produces comprehensive dashboards and reports that aid in performance assessment and problem-solving. With its flexible workflows, Kapture.io ensures consistent controls are maintained across diverse production lines and facilities, while its integration capabilities promote smooth connectivity between quality processes and ERP, MES, and other operational systems. Additionally, as a cloud-based software-as-a-service (SaaS) offering, Kapture.io provides accessibility for a broad spectrum of users. This adaptable approach not only streamlines quality management practices but also empowers organizations to significantly improve their operational efficiency. Consequently, Kapture.io stands out as a vital tool for businesses aiming to enhance their overall product quality and compliance.

What is Kapture CX?

Kapture is an advanced Customer Experience Management platform that utilizes AI to deliver exceptional omnichannel support. With a keen emphasis on enhancing customer service, Kapture evolves with the ever-changing expectations of consumers, turning satisfactory interactions into outstanding experiences. Its foundational technology and dedicated teams prioritize the client's needs, ensuring a tailored approach to each engagement. Focusing on hyper-personalization, Kapture infuses context and intelligence into every solution, making each customer feel valued and every outcome distinct. The platform boasts expertise across four primary sectors: Retail (both online and offline), BFSI, Travel, and Consumer Durables, empowering over 1000 businesses in 16 countries to craft remarkable experiences for their clientele. By consistently adapting to market demands, Kapture not only meets but exceeds customer expectations, solidifying its position as a leader in customer experience innovation.

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Media

Integrations Supported

Microsoft Dynamics 365
Microsoft Power Automate
Microsoft Power BI
Odoo
SAP Analytics Cloud

Integrations Supported

Adaptive
EasyGoIVR
Facebook
SAP CRM
SanCCS
Shopify
X (Twitter)

API Availability

Has API

API Availability

Pricing Information

€24/month
Standard SaaS: €24/month for 3 users, 500 MB of file storage, and 150,000 samples, with a 50% introductory discount for the first 3 months from €49/month.
Free Trial Offered?

Pricing Information

$39/month/user

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Kapture Global Quality

Date Founded

2010

Company Location

Spain

Company Website

kapture.io

Company Facts

Organization Name

Kapture CX

Company Location

India

Company Website

www.kapture.cx/

Categories and Features

Quality Management

Not specified

Categories and Features

AI Customer Service

Not specified

Chatbot

Call to Action
Context and Coherence
Human Takeover
Machine Learning
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Usage Tracking / Analytics
Win / Loss Analysis

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Hotel CRM

Not specified

Knowledge Management

Cataloging / Categorization
Collaboration
Content Management
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Third Party Integration
Transfers / Routing

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