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What is SMP 365?

SMP 365 AI-Assisted ICAM represents an advanced solution embedded within Microsoft 365 and SharePoint, designed to optimize incident management and investigative workflows for organizations, allowing them to efficiently document incidents, conduct systematic inquiries, identify contributing factors and root causes, implement corrective actions, and generate professional reports on their findings. Key features of this innovative system include: • All-encompassing incident notification and management • AI-augmented ICAM investigations • 5 Whys analytical framework • PEEPO analysis technique • Streamlined evidence and image management • Gathering of witness statements and conducting interviews • Oversight of corrective measures • In-depth executive reports on investigations • Simplified approval processes • Automated notifications and alerts via email • Real-time analytics and visualization dashboards • Smooth integration with Microsoft 365 and SharePoint • Mobile-friendly interface • Options for light and dark mode settings The benefits of implementing this solution involve a considerable decrease in the time allocated to managing investigations, the establishment of standardized investigative protocols, improved quality in incident reporting, and enhanced compliance with governance standards, all of which contribute to a more streamlined and accountable organizational framework. Furthermore, the seamless compatibility with existing Microsoft applications ensures that teams can easily acclimate to the platform, allowing them to harness its full potential effectively while maintaining productivity.

What is Cortex XCOR?

Palo Alto Networks Cortex XCOR is an enterprise observability platform designed to monitor, analyze, and optimize the performance and reliability of applications, infrastructure, and digital services. Built on technology from Chronosphere, the platform combines AI-powered incident investigation, conversational operations, and scalable telemetry management within a unified environment. Its observability capabilities collect and correlate metrics, logs, traces, and events across cloud-native applications, microservices, infrastructure components, and user-facing systems. XCOR Operator provides a natural language interface that allows engineers to investigate incidents, explore telemetry, construct queries, configure alerts, and generate dashboard panels. AI Investigations uses automated reasoning to analyze operational signals, identify relationships between system components, and isolate probable causes of performance degradation or service failures. Operational Fabric provides the contextual foundation for autonomous workflows by combining real-time system topology, historical operational knowledge, and previous user interactions. Application monitoring features include automatic service discovery, dependency mapping, distributed tracing, service-level objective tracking, and real-time error budget analysis. Real user monitoring captures frontend interactions, page load performance, and application errors, while synthetic monitoring helps teams evaluate the availability and responsiveness of digital services. Infrastructure observability connects application behavior with underlying cloud and computing resources to support troubleshooting across complex distributed environments. The Optimization Engine evaluates telemetry usage and applies centralized rules for dropping, sampling, or aggregating data, while configurable consumption budgets help control monitoring expenses.

Media

Media

Integrations Supported

Microsoft 365
Microsoft SharePoint

Integrations Supported

NudgeBee
OpenTelemetry
Opsgenie
PagerDuty
Sedai
Shoreline
Slack
TierZero

API Availability

Has API

API Availability

Pricing Information

$999 per user per year
Free for basic users for incident reports only, then $999 per user per year via Microsoft Billing.
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

SMP 365 SAAS

Date Founded

2024

Company Location

Australia

Company Website

www.smp365.com

Company Facts

Organization Name

Palo Alto Networks

Date Founded

2005

Company Location

United States

Company Website

www.paloaltonetworks.com/cortex/xcor

Categories and Features

EHS Management

Audit Management
Corrective / Preventive Actions
Environmental Management
Environmental Risk Assessment
Forms Management
Incident Management
Industrial Safety Management
Injury Reporting
Inspection Management
MSDS
OSHA Recordkeeping
Occupational Health Management
Safety Risk Assessment
Training Management

Safety Management

Audit Management
Corrective / Preventive Actions
Incident Management
Injury Reporting
Inspection Management
OSHA Recordkeeping
Safety Risk Assessment
Training Management

Categories and Features

Agentic DevOps

Not specified

AI Observability

Not specified

AI SRE Agents

Not specified

Cloud Monitoring

Not specified

Incident Management

Not specified

Observability

Not specified

Telemetry

Not specified

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