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What is SMRTR?

SMRTR is transforming how businesses engage with their information. We provide all-encompassing content management solutions that not only capture and oversee vital data but also safeguard it while deriving valuable insights from the collected information. Our tools for business process automation guarantee uniform and repeatable results, enabling organizations to make data-driven decisions with confidence; this leads us to assert that our offerings are the most intelligent choice available. The changes our solutions implement in our clients' operations are remarkable, resulting in substantial enhancements. We take great pride in our dedication to grasping our customers' needs and working alongside them to navigate complex business challenges. With our affordable Information Management solutions, managing your business information becomes seamless, allowing you to capture, search, and retrieve any type of content from any source at any time—streamlining processes and eliminating the need to move data from its original location. Furthermore, our cutting-edge strategies are designed to boost productivity and efficiency across a variety of sectors, ultimately driving growth and success for our clients. This commitment to innovation ensures that businesses can adapt and thrive in an ever-evolving landscape.

What is DEEP.assist?

Our DEEP.assist solution is specifically crafted for enhancing customer support and IT service management. It begins with a customized message that DEEP.assist analyzes to extract vital details, streamlining operational processes. For communication avenues like email and fax, we can achieve complete automation, reaching up to 100% efficiency. Conversely, in direct channels such as phone calls or live chats, DEEP.assist offers live support to agents, ensuring that all customer inquiries—regardless of their intricacy—are effectively understood across every communication platform. This advanced capability allows us to reduce the overall expenses related to customer interactions in your organization by 30% to 50%. Are there any questions you would like to ask? Our product significantly improves essential performance metrics in customer support by accurately interpreting every customer message, no matter the medium or wording used. The positive effects on your key indicators are considerable. Additionally, understanding the subtleties of customer communication creates numerous opportunities for enhancement and innovation that can drive your business forward. Ultimately, this transformative approach to customer interactions can redefine the way organizations engage with their clients.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SMRTR

Date Founded

2002

Company Location

United States

Company Website

smrtrcms.com

Company Facts

Organization Name

DeepSearch

Company Location

Austria

Company Website

www.deepsearch.at/product/

Categories and Features

Document Management

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics

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