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What is SMTX Service Catalogue?

As a service-driven organization, it's crucial to manage and organize your operations with a focus on services. By prioritizing services over just technology or products, you can better understand how your services bolster business functions and provide critical insights into operational costs. The SMTX Service Catalogue allows you to develop comprehensive service definitions that are easily accessible to your customers, facilitating the creation and management of a robust hierarchical service portfolio. Furthermore, by integrating aspects such as service expenses, SLA performance indicators, and vendor efficiency into your Service Catalogue, you can conduct an in-depth analysis of the overall service delivery framework. The SMTX Business Service Catalogue solution enhances the upkeep and distribution of the Service Catalogue, ensuring uniformity in the quality of all service descriptions. Additionally, it keeps Service and Catalogue Owners updated on any modifications that could affect their services or the overarching integrity of service chains, promoting a forward-thinking approach to service management. This all-encompassing system not only boosts operational efficiency but also elevates customer satisfaction through improved communication and more effective service delivery, ultimately fostering stronger relationships with clients. By continuously refining these processes, organizations can adapt to evolving market demands and expectations.

What is ID Logistics?

Operators specializing solely in one channel, as well as those with multiple channels, encounter daily hurdles in navigating order unpredictability while striving to provide a flawless customer experience free of errors or delays. Firms such as Vente-Privée, Cdiscount, Auchan.fr, Nespresso, and Leroy Merlin present a wide array of products yet encounter similar pressures for swift and high-quality service execution. Industries like supermarkets, hypermarkets, DIY, home goods, and sporting equipment necessitate a thorough understanding of peak demand times and the effective management of logistics for both warehousing and timely deliveries. Prominent players in this field include Carrefour, Auchan, Alinéa, Conforama, Castorama, and GO Sport, all of whom depend on strong logistics infrastructures. The ID Logistics group is making strides in its growth strategy, having recently finalized an acquisition and introduced a new subsidiary in the U.S. market. With the acquisition of Jagged Peak, a company focused on e-commerce logistics, ID Logistics is expanding its presence in the U.S. significantly, thereby enhancing its ability to meet client needs and respond to the ever-changing demands of the dynamic retail landscape. This strategic acquisition not only boosts their operational efficiency but also underscores their dedication to providing outstanding service to their customers. As they continue to evolve, ID Logistics is well-positioned to tackle the challenges of tomorrow's retail environment.

Media

Media

Integrations Supported

Adobe Acrobat

Integrations Supported

Adobe Acrobat

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SMTX

Date Founded

2009

Company Location

Netherlands

Company Website

www.smt-x.com/smtx-business-service-catalogue

Company Facts

Organization Name

ID Logistics

Date Founded

2001

Company Location

France

Company Website

www.id-logistics.com

Categories and Features

Catalog Management

Catalog Creation
Content Library
Content Management
Cross Selling Functionality
Custom Product Attributes
Customizable Catalogs
Desktop Publishing
Pricing Management
Product Comparison
Search

Categories and Features

Catalog Management

Catalog Creation
Content Library
Content Management
Cross Selling Functionality
Custom Product Attributes
Customizable Catalogs
Desktop Publishing
Pricing Management
Product Comparison
Search

Content Management

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Order Entry

Back Order Management
Customer Database
Inventory Management
Order Fulfillment
Order Management
Real Time Order Entry
Remote Order Entry
Shipping Management
Warehouse Management

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

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