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What is SQmediator?

Continuously observe and resolve issues related to the performance of VoIP, video, and data services. SQmediator provides a comprehensive overview of service performance across all voice, video, and data sessions, spanning from corporate headquarters to branch locations, from one customer site to another, and including mobile users as well. This tool ensures that you can maintain optimal performance by addressing potential problems proactively.

What is Klearcom?

Klearcom provides a cloud-driven platform that utilizes artificial intelligence for testing global voice and IVR systems, allowing organizations to monitor and validate their phone numbers, toll-free services, interactive voice response configurations, and call path reliability across over 100 countries and more than 330 telecom providers. Rather than relying on conventional manual testing methods, Klearcom adeptly simulates real customer call environments on both landline and mobile networks, effectively uncovering issues such as routing errors, audio quality problems, IVR setup discrepancies, and service outages. Its extensive range of offerings includes automated end-to-end IVR discovery and mapping, regression testing, verification of toll-free numbers, evaluations of voice quality, assessments of end-agent accessibility, fax line tests, and simulations for global callers, all without requiring any changes to existing infrastructure. Additionally, Klearcom supports multilingual and multi-dialect IVRs, processing and transcribing interactive voice menus in over 40 languages, which helps companies engage with varied linguistic markets. This cutting-edge method not only boosts the reliability of communication systems but also simplifies the testing workflow, thereby enhancing overall customer satisfaction and promoting business efficiency. In doing so, Klearcom positions itself as an essential partner for enterprises seeking to optimize their telecommunication services.

Media

Media

Integrations Supported

Integrations Supported

Amazon Web Services (AWS)
Avaya Cloud Office
Cisco CX Cloud
Five9
Genesys Cloud CX
Google Cloud Platform
Microsoft Azure
NiCE CXone Mpower
Oracle Cloud Infrastructure
RingCentral RingCX
Salesforce
Talkdesk
Twilio
Vonage AI Studio
Zoom

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Telchemy

Date Founded

1999

Company Location

United States

Company Website

www.telchemy.com/sqmediator.php

Company Facts

Organization Name

Klearcom

Date Founded

2016

Company Location

United States

Company Website

klearcom.com

Categories and Features

Network Monitoring

Not specified

VoIP Monitoring

Not specified

Categories and Features

IVR

Not specified

VoIP Monitoring

Not specified

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