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What is STARFACE?

We offer a flexible solution designed specifically to address your organization's telephony needs. STARFACE presents an optimal communication system that accommodates your preference for either hardware or software, all provided by a single source and proudly manufactured in Germany. The challenges of 2020 have underscored the importance of staying connected with colleagues and clients, regardless of their physical location—whether they are in the office, working from home, or on the go. With STARFACE UCC Clients, maintaining these connections is now more seamless than ever, featuring tools such as business telephony, easy video conferencing, instant messaging, and file sharing capabilities. In today's business landscape, effective communication is vital for success, and this necessity has only grown over time. Additionally, our telephony system is easily accessible from your Android or iPhone, enabling you to make calls using your landline number directly from your mobile device while enjoying key features as effortlessly as through the main interface. This level of adaptability allows you to stay productive and connected, no matter your work environment, ensuring that your communication remains uninterrupted. Furthermore, the user-friendly design of our platform makes it simple for teams to collaborate effectively, enhancing overall efficiency and teamwork.

What is PRO-T-S?

Our focus was on grasping the critical needs of researchers to improve their data collection techniques and increase interviewer productivity while upholding strong data integrity. This led us to create the PRO-T-S® predictive dialing system, which seamlessly links your interviewers, CATI systems, and telecommunication processes. This customizable telephony solution ensures compatibility with various CATI frameworks, providing a multitude of study-specific dialing options tailored to your phone room's needs. Its flexible dialing modes allow users to function effectively across different locations, projects, CATI interfaces, and telephony configurations. Importantly, PRO-T-S often pays for itself in under a year, with many users experiencing a return on investment in as little as six months. By significantly cutting system costs and improving labor efficiency, PRO-T-S not only enhances productivity but also fosters an increase in revenue and profit for your organization. Ultimately, adopting this system can revolutionize your team's approach to data collection and elevate interviewer performance to new heights. Furthermore, the enhanced capabilities provided by PRO-T-S set the stage for more insightful and efficient research outcomes.

Media

Media

Integrations Supported

SpiceCRM

Integrations Supported

SpiceCRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

STARFACE

Company Location

Germany

Company Website

www.starface.com/en/

Company Facts

Organization Name

Marketing Systems Group

Date Founded

1987

Company Location

United States

Company Website

www.m-s-g.com

Categories and Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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