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What is SVRX?

Edigin has developed sophisticated call recording and quality monitoring solutions that are compatible with most of today's communication systems. Their SVRX recording solution integrates effortlessly with these systems, guaranteeing the collection of critical communications alongside relevant call information. This adaptable solution is designed to support multi-site distributed architectures and performs reliably in redundant settings. It also includes features such as integrated screen capture, agent evaluation, and customizable reporting analytics tailored to meet a variety of requirements. Compatible platforms encompass leading names such as Alcatel, Ascom, Aspect, Avaya, Bosch, Cisco, EADS, eON, Ericsson, Fujitsu, Intertel, LG, Mitel, NEC, Nitsuko, Nortel, Panasonic, Philips, Realtis, Rockwell, Samsung, Selta, Siemens, ShoreTel, Tadiran, Telrad, and Toshiba. The SVRX enables passive tapping on T1/E1 and analog trunks, along with digital stations for these systems, while also supporting analog stations and port mirroring based recording for VoIP. Additionally, it accommodates a range of VoIP protocols, including Cisco Skinny, H.323, MGCP, SIP stations, and SIP trunks, establishing it as a thorough solution for various communication environments. With such a broad range of compatibility, Edigin's products empower organizations to efficiently monitor and assess their communication practices, ultimately enhancing operational effectiveness and decision-making processes.

What is OpenTouch Session Border Controller?

The OpenTouch Session Border Controller (SBC) by Alcatel-Lucent Enterprise is a powerful software tool designed to safeguard SIP trunks and enterprise communication systems. Serving as a vital defense mechanism between businesses and their SIP trunking services, it protects against various threats, including VoIP attacks, SIP denial of service, fraud, and eavesdropping. The OpenTouch SBC facilitates secure and scalable connections for both SIP and media, equipped with features such as audio transcoding and NAT traversal to improve audio and video exchanges. This solution not only ensures cost-effective and secure internet communication but also supports integration with multiple SIP service providers. Furthermore, the SBC offers a user-friendly web-based management interface with pre-configured templates, making it easy for certified SIP trunking providers to set up in just a few clicks. With its capacity for cost-effective interoperability, the SBC adapts to numerous protocols, accommodating a diverse array of SIP trunking providers while delivering flexible and efficient communication solutions for businesses. Ultimately, the OpenTouch SBC emerges as an essential tool for enterprises aiming to bolster their communication security and operational efficiency. Its comprehensive capabilities make it a preferred choice for organizations focused on enhancing their overall communication framework.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Edigin

Company Website

edigin.com/call-recording/

Company Facts

Organization Name

Alcatel-Lucent Enterprise

Date Founded

2014

Company Location

France

Company Website

www.al-enterprise.com/en/products/communications-management-security/opentouch-session-border-controller

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Categories and Features

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