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What is SWORD?

SWORD™ is a comprehensive software platform designed to streamline the management of Customer Service and Job Shop operations. This application shines in the realm of Client Relationship Management (CRM) and Contact Management, providing detailed logs for contacts and histories of follow-ups. Moreover, SWORD™ boasts a robust feature set that facilitates the creation of proposals, sales orders, service orders, estimates, contracts, and invoices. It also serves as a small business Manufacturing Resource Planning (MRP) system, integrating Job Costing for materials and labor. In addition to these functions, it offers effective systems for planning and managing factory equipment maintenance. A notable highlight of the software is its capability to monitor orders set for dispatch, whether to internal teams or field service agents. Users can select from various configurations, including a standard edition that works with Windows XP, Vista, and Windows 7, alongside options for Remote Desktop access via Microsoft Terminal Server. Furthermore, it accommodates IP Client to IP Server setups for local area networks (LAN) and wide area networks (WAN), necessitating a Windows Server configuration. With such a wide array of functionalities, SWORD™ effectively tackles many challenges encountered by service-oriented enterprises. Its adaptability and extensive features make it an invaluable asset for improving operational efficiency and ensuring high levels of customer satisfaction, ultimately fostering growth and success in the competitive landscape.

What is 8P’s Marketing?

The 8P’s Marketing platform is an all-encompassing AI-enhanced business management tool specifically designed for companies operating in trade and field service industries. This integrated solution offers a wide array of features, including CRM, field service management, scheduling, dispatching, work orders, estimates, invoicing, financial oversight, marketing automation, AI-driven functionalities, customer interactions, and comprehensive reporting, all within a single cohesive system. By leveraging this platform, trade businesses can effectively manage their clientele, technicians, tasks, appointments, estimates, invoices, payments, and everyday operations, eliminating the need to juggle various disjointed tools. Moreover, its innovative Revenue Recovery Engine assists organizations in seizing missed opportunities by employing strategies such as recovering overlooked calls, automating follow-ups on estimates, re-engaging dormant leads, sending timely service reminders, soliciting customer reviews, and optimizing communication workflows with clients, thereby significantly boosting operational efficiency. Ultimately, this comprehensive platform not only streamlines processes but also enhances overall customer satisfaction, allowing businesses to thrive in a competitive market. By adopting such advanced solutions, companies can position themselves for long-term success and growth.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$295 one-time payment

Pricing Information

Pricing not provided

Supported Platforms

Windows

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

Access Business Communications

Company Website

abci-software.com/software_applications/sword_service_management/field_service_software.htm

Company Facts

Organization Name

8P’s Marketing

Company Location

Canada

Company Website

8psmarketing.com

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Categories and Features

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