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What is Saber Feedback?

Incorporating a feedback button on your website is a strategic move to tackle critical bugs, improve user experience, and gain invaluable insights from your customers. This straightforward feature can be implemented on any page and includes the ability to capture screenshots. By utilizing a visual tool for feedback collection that works directly on your site, you can gather user input seamlessly, eliminating the need for tedious email correspondence or overwhelming ticketing systems. Users are empowered to share their thoughts easily through screenshots and written comments, all without having to leave their current page. You can also design specific feedback forms tailored to your requirements for collecting more precise information. Given that customers are often the first to notice bugs and usability challenges, it is crucial to enable them to provide immediate visual feedback whenever they encounter an issue. In addition, the system automatically collects technical details such as the user's operating system, browser type and version, and any JavaScript errors, which streamlines your troubleshooting process and saves you time. This proactive feedback mechanism not only enhances communication but also builds a stronger connection between you and your users, ultimately fostering a more engaging and responsive online environment. By prioritizing user feedback, you can continuously refine your website and address issues before they escalate.

What is InSite?

Clients and team members can quickly spot problems, describe them, and submit their feedback with ease—it's truly that straightforward! InSite not only captures a screenshot but also automatically gathers essential details like the link, browser type, operating system, viewport size, and other relevant technical specifications. This means you can bid farewell to complex email threads and disorganized information scattered across multiple platforms. Acting as a centralized hub, InSite consolidates all your feedback, documentation, and communication in one place, ensuring thorough and organized records. You have the option to invite unlimited clients and colleagues to share their perspectives, as there are no restrictions on the number of reviewers allowed. Clients can effortlessly access the website to provide their insights without the need for registration or logging in for any submissions or change requests. Additionally, you can tailor the frequency and method of notifications, choosing between app alerts or emails, so you can respond directly from your inbox. InSite is designed to be user-friendly for everyone—not just developers or IT specialists—making it accessible from the outset. With its cloud hosting, there’s no installation necessary, and you won’t have to worry about permanently deleting completed projects since you can archive them for future reference. This ensures that all your valuable feedback and previous work remain easily accessible whenever you need them, fostering a culture of continuous improvement and collaboration. Overall, InSite transforms the feedback process into a seamless and efficient experience for all involved.