What is Usersnap?

Usersnap is a platform tailored for product teams to collect targeted insights about their offerings, enhance user testing processes, and streamline feedback from stakeholders.

Organizations like Red Hat, Erste Bank, Lego, and Harvard University leverage Usersnap to boost their enterprise growth and operational efficiency.

You should consider Usersnap if your goal is to:

✔️ Centralize all product feedback within a single platform to foster the generation of innovative ideas.

✔️ Document issues visually and automate technical data collection to speed up quality assurance and facilitate communication among various teams.

✔️ Engage users more effectively by offering a straightforward method for reporting issues and welcoming avenues for them to voice their opinions.

✔️ Empower product managers, product owners, and developers to create precise, user-focused solutions by integrating incoming feedback into their product development processes and tools.

✔️ Efficiently assess new features and gauge user satisfaction through micro surveys that achieve higher response rates, ultimately enhancing the overall user experience. Furthermore, Usersnap helps in creating a culture of continuous improvement by ensuring that user insights are actively used to refine products.

Pricing

Price Starts At:
$69.00/month
Price Overview:
Startup - $69/mo. Start Free Trial. 10 team members. 5 projects. Unlimited feedback.

Company - $129/mo. Start Free Trial. 15 team members. 10 projects. Unlimited feedback.

Enterprise - Let's talk! Unlimited team members. Unlimited projects. SSO, webhooks, REST API.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Usersnap provides an API
All Usersnap Integrations
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Screenshots and Video

Play Video Bug reporting via on-screen annotations Fast customer service desk Dashboard - open and close tickets

Company Facts

Company Name:
Usersnap
Date Founded:
2013
Company Location:
Austria
Company Website:
usersnap.com/
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Croatian
Czech
Dutch
English
French
German
Hungarian
Italian
Romanian
Serbian
Slovak
Spanish
Swedish
Turkish

Usersnap Categories and Features

Visual Feedback Tool

User Research Software

Usability Testing Software

UX Software

For Mobile
For Websites
Usability Testing
User Journeys
User Research

Quality Management Software

Complaint Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management

Product Management Software

Collaboration
Feedback Collection
Idea Management
Prioritization

Issue Tracking Software

Dashboard
Issue Scheduling
Project Management
Task Management

Digital Experience Platforms (DXP)

Alerts / Notifications
Auto-Tagging
Form Builder
Knowledge Base
Reporting / Analytics
Surveys / Polls
User Management / Permissions

Design Feedback Tool

Customer Success Software

Communication Management

Customer Service Software

Social Media Integration
Surveys & Feedback

Customer Feedback Software

Customer Experience Software

Action Management
Dashboard
Feedback Management
Knowledge Management
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Complaint Management Software

Complaint Classification
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Survey Management

Bug Tracking Software

Backlog Management
Filtering
Issue Tracking
Ticket Management
Workflow Management

More Usersnap Categories

Usersnap Customer Reviews

Write a Review
  • Reviewer Name: Robert K.
    Position: CPM
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    Helps us to make our QA process very smooth

    5 out of 5 stars Date: Oct 12 2020
    Summary

    Cloud-based user feedback tool that can be used for QA and acceptance testing & beta testing. easy to install, great to maintain. We see the screenshots from users with screen size, browser version, operating system and other important information. Makes the testing phase of our projects a breeze.

    Positive

    Easy screenshotting for our users, no complex form. It was easy to install and maintain. Great customer service. Modern design of the UI. Made our QA process quite faster and smoother.

    Negative

    Would love to have an MS teams integration. We want to scale our usage of more feedback types of Usersnap, but we need a folder structure which is on the roadmap but not there yet.

    Read More...
    1 user found this review useful.
  • Reviewer Name: A Verified Reviewer
    Position: CTO
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set 4 out of 5 stars
    Layout 4 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 4 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 9 out of 10

    Excellent UI and support

    5 out of 5 stars Date: Oct 16 2020
    Summary

    Overall very happy- we have been using them for a few years now and we always pitch Usersnap as one of the selling features to our clients.

    Positive

    Easily customizable, ease of installation, and integrations with many platforms. Group plans and billing options. Excellent support.

    Negative

    The only thing I can think of is that they can more customization options- and maybe a chat feature?

    Read More...
    1 user found this review useful.
  • Reviewer Name: A Verified Reviewer
    Position: Data analyst
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    Feedback Widget for Business website

    5 out of 5 stars Date: Aug 18 2020
    Summary

    It's an amazing customer feedback collector. Overall I use Usersnap on my business website to gather useful customer feedbacks using its simple widget builder.

    Positive

    It provides great customizations to design using its pre but templates. It's very easy to deploy on any website. No coding required to design or deploy. Helps to gather customer feedback on a business website.

    Negative

    Overall it's an outstanding tool. Never faced any issues.

    Read More...
    1 user found this review useful.
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