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What is Salesforce Agentforce Education?

Agentforce Education is Salesforce’s AI-first education platform that brings together CRM functionality and next-generation student information system capabilities. Previously known as Education Cloud, it provides a unified foundation for managing the entire constituent journey. From recruitment and admissions to academic operations and alumni advancement, the platform connects every department with shared data and workflows. AI-powered agents deliver 24/7 support for prospective students, advisors, and fundraisers. Recruitment teams can automate personalized outreach and application support. Academic operations gain intelligent tools for course search, catalog management, and registration planning. Student success teams benefit from holistic advising summaries, predictive insights, and automated next steps. Advancement professionals can conduct philanthropic research and manage donor relationships more efficiently. Real-time analytics enable institutions to anticipate trends and respond proactively. The platform integrates seamlessly with Data 360, MuleSoft, Marketing Cloud, Slack, and Tableau for expanded functionality. Its flexible, configurable architecture supports diverse education models and lifelong learning initiatives. Agentforce Education enables institutions to create connected, data-driven experiences that improve engagement, retention, and institutional impact.

What is Achieve?

Advisors, faculty, and staff can easily publish their available appointment times directly into either Outlook or Google Calendar. Our advanced two-way calendar synchronization feature allows students to book these appointments in real-time, providing the convenience to schedule from any location, at any time, using a variety of devices. Once an appointment is made, it automatically populates the calendars of the advisors, faculty, or staff, ensuring seamless integration. Kiosks also present an effective solution for both centralized and decentralized student service centers, enabling students to check in for scheduled and drop-in appointments through virtual kiosks, QR code scans, or card swipes. We take pride in offering the leading student-centered queue and case management system tailored for higher education institutions. The intuitive interface allows users to take notes, upload essential documents, and create referrals during appointments conducted in-person, via Zoom, or over the phone. In addition, faculty are empowered to proactively connect with students who may be exhibiting at-risk behaviors through focused progress report campaigns, ensuring that students, their advisors, and the academic support team are quickly made aware of any issues. This holistic system not only fosters a nurturing environment but also enhances communication and collaboration among all individuals involved in a student's academic pathway. Ultimately, our commitment to innovation and support equips educational institutions with the tools needed to prioritize student success effectively.

Media

Media

Integrations Supported

Salesforce
Attendance Tracker Pro
Collate
Copilot
Docusign
Formstack
GetFeedback
GoFundMe Pro
Groove
Informatica MDM
Inspire Planner
PatronManager CRM
TargetX CRM
Wufoo
Zapier

Integrations Supported

Salesforce
Google Calendar
Microsoft Outlook

API Availability

API Availability

Pricing Information

$36 per month

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/education/cloud/

Company Facts

Organization Name

E2E Advising

Company Location

United States

Company Website

e2eadvising.com

Categories and Features

Academic Advising

Not specified

Admissions and Enrollment

Application Management
Candidate Management
Financial Aid Management

Alumni Management

Fundraising Management
Mailing List Management
Member Portal
Membership Management

Higher Education

Admissions Management
Alumni Management
Assessment Management
Curriculum Management
Student Information / Records
Student Portal

Categories and Features

Academic Advising

Not specified

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