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What is Salesforce Agentforce Education?

Agentforce Education is Salesforce’s AI-first education platform that brings together CRM functionality and next-generation student information system capabilities. Previously known as Education Cloud, it provides a unified foundation for managing the entire constituent journey. From recruitment and admissions to academic operations and alumni advancement, the platform connects every department with shared data and workflows. AI-powered agents deliver 24/7 support for prospective students, advisors, and fundraisers. Recruitment teams can automate personalized outreach and application support. Academic operations gain intelligent tools for course search, catalog management, and registration planning. Student success teams benefit from holistic advising summaries, predictive insights, and automated next steps. Advancement professionals can conduct philanthropic research and manage donor relationships more efficiently. Real-time analytics enable institutions to anticipate trends and respond proactively. The platform integrates seamlessly with Data 360, MuleSoft, Marketing Cloud, Slack, and Tableau for expanded functionality. Its flexible, configurable architecture supports diverse education models and lifelong learning initiatives. Agentforce Education enables institutions to create connected, data-driven experiences that improve engagement, retention, and institutional impact.

What is Havana?

Havana is an innovative platform powered by AI that facilitates student recruitment, helping educational institutions improve their enrollment figures through effective engagement with potential candidates. By providing 24/7 realistic and multilingual communication options such as calls, texts, and emails, the platform ensures that every possible lead is pursued. Additionally, it breathes new life into dormant CRM leads and evaluates prospects, enabling human advisors to focus on the most promising candidates, which enhances efficiency and reduces employee stress. Designed specifically for admissions directors, enrollment vice presidents, and managers involved in international recruitment, it empowers teams to broaden their outreach without the necessity of hiring extra staff. With its seamless integration into existing CRM systems, Havana not only boosts recruiter productivity but also supports institutions in meeting their ambitious enrollment goals. This platform is truly a game-changer in the recruitment sphere, simplifying the process for educational organizations to establish connections with and attract ideal candidates. By leveraging advanced technology, Havana paves the way for a more effective and sustainable approach to student recruitment.

Media

Media

No images available

Integrations Supported

Attendance Tracker Pro
Collate
Copilot
Docusign
Formstack
GetFeedback
GoFundMe Pro
Groove
Informatica MDM
Inspire Planner
PatronManager CRM
Salesforce
TargetX CRM
Wufoo
Zapier

Integrations Supported

API Availability

API Availability

Pricing Information

$36 per month

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Not specified

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/education/cloud/

Company Facts

Organization Name

Havana

Date Founded

2022

Company Location

United States

Company Website

www.tryhavana.com

Categories and Features

Academic Advising

Not specified

Admissions and Enrollment

Application Management
Candidate Management
Financial Aid Management

Alumni Management

Fundraising Management
Mailing List Management
Member Portal
Membership Management

Higher Education

Admissions Management
Alumni Management
Assessment Management
Curriculum Management
Student Information / Records
Student Portal

Categories and Features

Higher Education

Not specified

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