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What is Salesforce B2C Commerce?

Connect with your customers anytime and anywhere using our B2C ecommerce solution. Learn how Salesforce B2C Commerce empowers you to design unified and engaging digital shopping experiences, whether in online spaces or at physical locations. Previously known as Commerce Cloud Digital, this platform enables you to engage your target audience and deliver personalized shopping experiences across multiple commerce channels such as web, mobile, social media, and traditional stores. With a suite of powerful features, Salesforce B2C Commerce supports unique digital interactions and facilitates smooth transactions at each point of customer engagement. You can effortlessly launch new websites, tap into new markets, drive sales, and enhance business growth thanks to a plethora of ready-made capabilities. Furthermore, you can address issues like shopping cart abandonment through proven methods such as saved carts, efficient checkout systems, and quick payment solutions. Broaden your reach by merging digital commerce with social media platforms and online communities, including widely-used sites like Instagram and Facebook, to create a comprehensive shopping experience that appeals to consumers. As businesses utilize these resources, they not only improve customer satisfaction but also foster loyalty and encourage repeat purchases, ultimately contributing to sustained success in the competitive market.

What is Checkout DM?

Checkout DM is a social-commerce platform tailored for merchants and creators leveraging Instagram for selling their products. It seamlessly connects an Instagram professional account with a product catalog, enabling automated checkout processes through direct messages, which include product discovery, story replies, and comment triggers that initiate direct messages. Customers can conveniently receive product information and payment links directly in their Instagram inbox, while sellers benefit from a robust dashboard that allows them to manage chats, customer interactions, orders, returns, inventory, shipping updates, and sales analytics. Payments can be made through various integrated payment gateways or handled manually if preferred. Eligible plans come with enhanced features like shareable catalog pages, coupon options, follow-up reminders for abandoned carts, collaboration tools for teams, and outbound webhooks for integration with other services. By utilizing Checkout DM, businesses can adeptly manage product inquiries and order fulfillment through social interactions, eliminating the need for a separate online store. This creative solution not only simplifies the purchasing journey but also fosters stronger customer engagement on social media platforms, ultimately driving sales and enhancing brand loyalty.

Media

Media

No images available

Integrations Supported

Instagram
Bloomreach
Exposebox
Facebook
GhostRetail
Ketch
Kinective Bridge
Lucidworks
MuleSoft Anypoint Platform
Prefixbox
Quip
RenderDraw Journeys

Integrations Supported

Instagram
PayPal
Razorpay
Shippo
Shiprocket
Stripe

API Availability

Has API

API Availability

Pricing Information

$25 per month
Billed annually
Free Trial Offered?

Pricing Information

₹1,499/month
The free plan is ₹0/month. The Starter plan is ₹1,499/month. Plans are billed monthly and can be canceled anytime. Checkout DM states there is no setup fee and no Checkout DM sales commission.
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/products/commerce-cloud/ecommerce/

Company Facts

Organization Name

Checkout DM

Date Founded

2026

Company Location

India

Company Website

checkoutdm.com

Categories and Features

eCommerce

Not specified

Social Commerce

Not specified

Categories and Features

Social Commerce

Not specified

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