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What is Salesforce B2C Commerce?

Connect with your customers anytime and anywhere using our B2C ecommerce solution. Learn how Salesforce B2C Commerce empowers you to design unified and engaging digital shopping experiences, whether in online spaces or at physical locations. Previously known as Commerce Cloud Digital, this platform enables you to engage your target audience and deliver personalized shopping experiences across multiple commerce channels such as web, mobile, social media, and traditional stores. With a suite of powerful features, Salesforce B2C Commerce supports unique digital interactions and facilitates smooth transactions at each point of customer engagement. You can effortlessly launch new websites, tap into new markets, drive sales, and enhance business growth thanks to a plethora of ready-made capabilities. Furthermore, you can address issues like shopping cart abandonment through proven methods such as saved carts, efficient checkout systems, and quick payment solutions. Broaden your reach by merging digital commerce with social media platforms and online communities, including widely-used sites like Instagram and Facebook, to create a comprehensive shopping experience that appeals to consumers. As businesses utilize these resources, they not only improve customer satisfaction but also foster loyalty and encourage repeat purchases, ultimately contributing to sustained success in the competitive market.

What is Luzern?

Our all-encompassing eCommerce acceleration platform boosts sales, profit margins, and inventory management across diverse channels and regions. Utilizing our cutting-edge technology, we adeptly manage the complex execution elements of eCommerce, delivering quick and flexible solutions on various platforms. With our deep expertise and creative tools, we unlock your eCommerce potential to effectively engage and convert customers, enhance profitability, and enrich the overall brand experience, allowing you to connect with shoppers in their preferred environments. We excel on Amazon and other marketplaces, positioning ourselves as the leading eCommerce accelerator for driving profitable online sales for established brands. Luzern empowers the development of robust and scalable direct-to-consumer (D2C) online stores that showcase your brand, draw in new customers, and turn casual visitors into dedicated buyers. Additionally, Luzern Social Commerce facilitates direct shopping from popular platforms like TikTok, Facebook, and Instagram, further broadening your reach. By leveraging these innovative features, we guarantee that your brand stays competitive and relevant in the fast-changing digital marketplace. Ultimately, our commitment to excellence ensures that your business not only survives but thrives in today’s dynamic eCommerce landscape.

Media

Media

Integrations Supported

Facebook
Instagram
Amazon
Bloomreach
Cdiscount
Exposebox
GhostRetail
Journeys
Ketch
Kinective Bridge
LinkedIn
Magento
MuleSoft Anypoint Platform
Quip
Shopify
TikTok
Walmart
X (Twitter)
YouTube
eBay

Integrations Supported

Facebook
Instagram
Amazon
Bloomreach
Cdiscount
Exposebox
GhostRetail
Journeys
Ketch
Kinective Bridge
LinkedIn
Magento
MuleSoft Anypoint Platform
Quip
Shopify
TikTok
Walmart
X (Twitter)
YouTube
eBay

API Availability

Has API

API Availability

Has API

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/products/commerce-cloud/ecommerce/

Company Facts

Organization Name

Luzern

Company Location

Ireland

Company Website

www.luzern.co

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Categories and Features

Amazon Seller Tools

A/B Testing
Alerts / Notifications
Analytics / Reporting
Campaign Management
Competitor Analysis
Content Management / Optimization
Conversion / ROI Tracking
Customer Data Management
Email Marketing
Feedback Management
Inventory Management
Keyword Tracking / Research
Order Management
PPC Ads Management
Price Optimization
Rank Optimization
Refund Management
Review Management
Sales Tracking / Analysis
Shipping Management
Trend Analysis

Multi-Channel eCommerce

Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce

Popular Alternatives

Popular Alternatives