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What is Salesforce Essentials?

Essentials offers a robust application that merges sales and customer support capabilities into one cohesive platform. Picture an assistant that scales effortlessly to accommodate your diverse requirements — a thousandfold. Consolidate all your customer data in one place for easy access. Oversee your sales journey from the very first interaction to the ultimate agreement without any hiccups. Engage with your customers through multiple channels, including phone, web chat, social media, and email. Operate your business effortlessly from your mobile device. Generate insightful reports and dashboards to showcase critical business metrics in real-time. Furthermore, seamlessly connect with widely-used tools like Dropbox and DocuSign to enhance your workflow even more. This comprehensive solution not only keeps you connected but also boosts your efficiency in managing both customer relationships and sales activities, ensuring that you remain at the forefront of your business operations. With Essentials, your business can thrive in a competitive marketplace.

What is ConvergeHub?

CRM, or Customer Lifecycle Management, transforms cold prospects into lifelong satisfied customers. All relevant customer data and interactions are centralized, enabling efficient management. With robust automation and customizable sales workflows, businesses can enhance their selling strategies and accelerate deal closures. Increase your return on investment by implementing impactful marketing initiatives, reaching potential customers interested in your offerings, and expanding your clientele. Customer service agents can foster exceptional experiences and cultivate enduring relationships by utilizing comprehensive customer insights. Monitor products and services seamlessly, generate tailored invoices, manage discounts, oversee payment tracking, and facilitate business growth. This process allows for the evolution from initial prospects to dedicated customers, and eventually to enthusiastic brand advocates. By consolidating all customer-related activities on a single platform, you can effectively oversee sales, marketing, customer support, and billing functions. Furthermore, this comprehensive system provides a holistic view of each customer while eliminating the hassle of duplicate data entry. Ultimately, an integrated approach not only streamlines operations but also enhances overall customer satisfaction and loyalty.

Media

Media

Integrations Supported

Gmail
Google Workspace
Microsoft Outlook
Stackreaction
Wufoo
Bombora
Contruent
CoreOne Suite
Docusign
Google Contacts
HubSpot Marketing Hub
HubSpot Operations Hub
Pabbly Connect
Phrase Localization Platform
Qliktag Platform
Readymode
SMS-Magic
Salesforce Anywhere
Salesforce Customer 360

Integrations Supported

Gmail
Google Workspace
Microsoft Outlook
Stackreaction
Wufoo
Bombora
Contruent
CoreOne Suite
Docusign
Google Contacts
HubSpot Marketing Hub
HubSpot Operations Hub
Pabbly Connect
Phrase Localization Platform
Qliktag Platform
Readymode
SMS-Magic
Salesforce Anywhere
Salesforce Customer 360

API Availability

Has API

API Availability

Has API

Pricing Information

$25 per user per month
Free Trial Offered?
Free Version

Pricing Information

$11.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/solutions/essentials/

Company Facts

Organization Name

ConvergeHub

Date Founded

2013

Company Location

United States

Company Website

www.convergehub.com

Categories and Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Financial CRM

Account Alerts
Asset Management
Expense Tracking
Household Tracking
Influence Tracking
Lead Management
Marketing Management
Relationship Tracking
Team Assignments
Territory Management

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Real Estate CRM

Campaign Management
Client / Property Matching
Contact Management
Dashboard
Email Marketing
Interaction Tracking
Lead Management
Property Alerts
Referral Tracking
Segmentation

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Financial CRM

Account Alerts
Asset Management
Expense Tracking
Household Tracking
Influence Tracking
Lead Management
Marketing Management
Relationship Tracking
Team Assignments
Territory Management

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