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What is Salesforce Essentials?

Essentials offers a robust application that merges sales and customer support capabilities into one cohesive platform. Picture an assistant that scales effortlessly to accommodate your diverse requirements — a thousandfold. Consolidate all your customer data in one place for easy access. Oversee your sales journey from the very first interaction to the ultimate agreement without any hiccups. Engage with your customers through multiple channels, including phone, web chat, social media, and email. Operate your business effortlessly from your mobile device. Generate insightful reports and dashboards to showcase critical business metrics in real-time. Furthermore, seamlessly connect with widely-used tools like Dropbox and DocuSign to enhance your workflow even more. This comprehensive solution not only keeps you connected but also boosts your efficiency in managing both customer relationships and sales activities, ensuring that you remain at the forefront of your business operations. With Essentials, your business can thrive in a competitive marketplace.

What is IQProspects?

IQProspects is a streamlined CRM growth engine tailored for banks and credit unions, aimed at improving sales and service capabilities. Given that top commercial bankers dedicate much of their time to interacting with customers and potential clients, this platform offers a solution that promotes relationship-building, even when they are away from the office. The Quest Analytics mobile applications significantly boost productivity outside traditional work environments, allowing bankers to maintain connections and efficiency seamlessly. IQProspects diligently monitors every stage of the loan process, from the initial opportunity through to underwriting and final closing. For those facing challenges with loan processing delays, the customizable workflow in IQProspects optimizes operations, ensuring that loans are processed both quickly and accurately. The process starts by identifying a prospect, and Quest tracks the progression throughout this entire journey. Furthermore, IQProspects includes new marketing event management functionalities that empower institutions to manage various initiatives—such as golf outings, charity events, or other marketing efforts—aimed at enhancing relationships. This comprehensive toolset not only improves productivity but also cultivates stronger bonds with clients and the wider community, ultimately redefining how banks and credit unions engage with their stakeholders. By integrating these features, IQProspects positions itself as an essential partner in the evolution of modern banking practices.

Media

Media

Integrations Supported

ABBYY Business Card Reader
Contruent
Docubee
ElectroNeek
Gmail
GoAnywhere MFT
HubSpot Marketing Hub
Jointl
Magento
Microsoft Outlook
MyHub Intranet Software
NeverBounce
PanTerra Networks
Qliktag Platform
Retreaver
Salesforce Anywhere
iM3 Supply Chain Management Suite
idloom-events

Integrations Supported

ABBYY Business Card Reader
Contruent
Docubee
ElectroNeek
Gmail
GoAnywhere MFT
HubSpot Marketing Hub
Jointl
Magento
Microsoft Outlook
MyHub Intranet Software
NeverBounce
PanTerra Networks
Qliktag Platform
Retreaver
Salesforce Anywhere
iM3 Supply Chain Management Suite
idloom-events

API Availability

Has API

API Availability

Has API

Pricing Information

$25 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/solutions/essentials/

Company Facts

Organization Name

Quest Analytics

Date Founded

2001

Company Location

United States

Company Website

www.quest-analytics.com/iqprospects

Categories and Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Financial CRM

Account Alerts
Asset Management
Expense Tracking
Household Tracking
Influence Tracking
Lead Management
Marketing Management
Relationship Tracking
Team Assignments
Territory Management

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Real Estate CRM

Campaign Management
Client / Property Matching
Contact Management
Dashboard
Email Marketing
Interaction Tracking
Lead Management
Property Alerts
Referral Tracking
Segmentation

Categories and Features

Financial CRM

Account Alerts
Asset Management
Expense Tracking
Household Tracking
Influence Tracking
Lead Management
Marketing Management
Relationship Tracking
Team Assignments
Territory Management

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