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What is Salesforce Feedback Management?

Seamlessly integrate your feedback mechanisms with Salesforce by linking survey outcomes to any Salesforce object. Efficiently tackle customer issues by automatically initiating follow-ups with the appropriate individual or team based on specific survey responses. By embedding Salesforce data, such as case numbers or service representative names, you can enhance the personalization of your surveys and make them more relevant to each respondent. Elevate the leading customer service platform by leveraging valuable insights gathered from feedback. Create Lifecycle Maps that illustrate diverse customer journeys, allowing you to customize each path by identifying critical interaction points where feedback is essential and linking specific surveys to those moments. Engage customers effectively by conducting surveys immediately after service interactions, which ensures the collection of accurate and timely feedback. With Salesforce Feedback Management, you have the ability to reach customers through various channels, including email, SMS, post-chat, WhatsApp, Facebook, third-party websites, and in-app surveys, thereby optimizing your feedback collection strategy. This comprehensive approach guarantees that you stay closely aligned with your customers' evolving needs and preferences as they arise, fostering stronger relationships over time. Monitoring customer sentiment in real-time will enable proactive adjustments to your services and enhance overall satisfaction.

What is Helio?

We present a cutting-edge survey platform tailored for exploring design, product development, and marketing strategies. By harnessing both qualitative and quantitative insights from your intended audience or current clientele, we emphasize the importance of understanding human behavior. Our advanced behavior filters allow you to quickly connect with a specific audience, offering valuable insights into user perceptions of your product. You can choose the types of devices for your surveys and assessments, ensuring participants from diverse locations can interact with your content in the most effective way possible. The platform is versatile enough to handle any media type, no matter where you are in your workflow. You can gather feedback on text, images, or videos at any stage of your production timeline. The user-friendly test creation process enables your team to swiftly gather the insights you need. Elevate your testing strategy, customize the participant journey, and collect more feedback than ever before. Additionally, by inviting customers to share their insights and experiences regarding your website, product, or service, you can cultivate a stronger bond and deeper understanding with them. This comprehensive approach not only aids your design and development initiatives but also enhances customer engagement and overall satisfaction, leading to improved business outcomes. As your understanding of customer needs deepens, your ability to innovate and adapt will significantly increase.

Media

Media

Integrations Supported

Facebook
Salesforce

Integrations Supported

Facebook
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

$ 300 per 1,000 responses
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Company Location

United States

Company Website

www.salesforce.com/products/platform/products/feedback-management/

Company Facts

Organization Name

ZURB

Date Founded

1998

Company Location

United States

Company Website

helio.app/

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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