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What is Salesforce Feedback Management?

Seamlessly integrate your feedback mechanisms with Salesforce by linking survey outcomes to any Salesforce object. Efficiently tackle customer issues by automatically initiating follow-ups with the appropriate individual or team based on specific survey responses. By embedding Salesforce data, such as case numbers or service representative names, you can enhance the personalization of your surveys and make them more relevant to each respondent. Elevate the leading customer service platform by leveraging valuable insights gathered from feedback. Create Lifecycle Maps that illustrate diverse customer journeys, allowing you to customize each path by identifying critical interaction points where feedback is essential and linking specific surveys to those moments. Engage customers effectively by conducting surveys immediately after service interactions, which ensures the collection of accurate and timely feedback. With Salesforce Feedback Management, you have the ability to reach customers through various channels, including email, SMS, post-chat, WhatsApp, Facebook, third-party websites, and in-app surveys, thereby optimizing your feedback collection strategy. This comprehensive approach guarantees that you stay closely aligned with your customers' evolving needs and preferences as they arise, fostering stronger relationships over time. Monitoring customer sentiment in real-time will enable proactive adjustments to your services and enhance overall satisfaction.

What is IdeaPlan?

Users are invited to express their opinions on various concepts via comments, which can be easily managed through the Idea dashboard. This dashboard acts as the primary center for exploring, filtering, tracking, and overseeing all contributions made to IdeaPlan. It supports the gathering of feedback, highlights your product roadmap, and announces new product launches, all integrated within your app, which helps keep users actively involved in your ecosystem. Our Product Experience Platform is a vital asset for product teams that aim to generate substantial value and meet customer demands effectively. By providing teams with necessary resources for collecting customer feedback, prioritizing ideas, crafting strategic roadmaps, and executing successful product rollouts, we empower them to develop solutions that truly connect with customers and enhance their overall satisfaction. Moreover, this cohesive integration fosters better teamwork among members, resulting in even more creative and effective solutions. As a result, the potential for innovation is significantly increased, benefiting both the team and the users they serve.

Media

Media

Integrations Supported

Facebook
Google
Jira
Salesforce
Slack
Zapier

Integrations Supported

Facebook
Google
Jira
Salesforce
Slack
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$ 300 per 1,000 responses
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Company Location

United States

Company Website

www.salesforce.com/products/platform/products/feedback-management/

Company Facts

Organization Name

IdeaPlan

Date Founded

2021

Company Location

United States

Company Website

www.ideaplan.io

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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