Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Jotform Reviews & Ratings
    6,225 Ratings
    Company Website
  • SurveySparrow Reviews & Ratings
    2,976 Ratings
    Company Website
  • Titan Reviews & Ratings
    357 Ratings
    Company Website
  • Act! Reviews & Ratings
    40 Ratings
    Company Website
  • SurveyLegend Reviews & Ratings
    1,810 Ratings
    Company Website
  • Riddle Quiz Maker Reviews & Ratings
    95 Ratings
    Company Website
  • Resco Inspections+ Reviews & Ratings
    64 Ratings
    Company Website
  • Nue Reviews & Ratings
    8 Ratings
    Company Website
  • Sogolytics Reviews & Ratings
    862 Ratings
    Company Website
  • Docmosis Reviews & Ratings
    46 Ratings
    Company Website

What is Salesforce Feedback Management?

Seamlessly integrate your feedback mechanisms with Salesforce by linking survey outcomes to any Salesforce object. Efficiently tackle customer issues by automatically initiating follow-ups with the appropriate individual or team based on specific survey responses. By embedding Salesforce data, such as case numbers or service representative names, you can enhance the personalization of your surveys and make them more relevant to each respondent. Elevate the leading customer service platform by leveraging valuable insights gathered from feedback. Create Lifecycle Maps that illustrate diverse customer journeys, allowing you to customize each path by identifying critical interaction points where feedback is essential and linking specific surveys to those moments. Engage customers effectively by conducting surveys immediately after service interactions, which ensures the collection of accurate and timely feedback. With Salesforce Feedback Management, you have the ability to reach customers through various channels, including email, SMS, post-chat, WhatsApp, Facebook, third-party websites, and in-app surveys, thereby optimizing your feedback collection strategy. This comprehensive approach guarantees that you stay closely aligned with your customers' evolving needs and preferences as they arise, fostering stronger relationships over time. Monitoring customer sentiment in real-time will enable proactive adjustments to your services and enhance overall satisfaction.

What is Question.to?

Effortlessly gather impressive Loom videos without needing a Loom account or any browser add-ons. Should you wish to incorporate a Question across various websites, we have you completely covered. You can personalize the visual style of your Question embed by choosing from a selection of pre-designed themes. Moreover, you can opt for our HTML embed, utilize our React package, or take a more customized route via our API. Linking users' email addresses or unique identifiers enhances tracking capabilities. You'll be notified of new submissions and can redirect them to your chosen destination. In addition, Question supports over 20 languages and adapts seamlessly to your site's design. This adaptability guarantees that your embedding process is both user-friendly and visually attractive, ensuring an optimal experience for your audience. Overall, the flexibility and ease of use provided by Question make it a valuable tool for any website owner.

Media

Media

Integrations Supported

ActiveCampaign
Airtable
Asana
Calendly
Gmail
Google Ads
Google Drive
Google Sheets
Gravity Forms
HTML
HubSpot CRM
HubSpot Customer Platform
Kajabi
Klaviyo
LinkedIn Ads
Mailchimp
Microsoft Outlook
Salesforce
Taskade
monday.com

Integrations Supported

ActiveCampaign
Airtable
Asana
Calendly
Gmail
Google Ads
Google Drive
Google Sheets
Gravity Forms
HTML
HubSpot CRM
HubSpot Customer Platform
Kajabi
Klaviyo
LinkedIn Ads
Mailchimp
Microsoft Outlook
Salesforce
Taskade
monday.com

API Availability

Has API

API Availability

Has API

Pricing Information

$ 300 per 1,000 responses
Free Trial Offered?
Free Version

Pricing Information

$14 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Company Location

United States

Company Website

www.salesforce.com/products/platform/products/feedback-management/

Company Facts

Organization Name

Question.to

Company Location

United Kingdom

Company Website

question.to/

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Popular Alternatives

Popular Alternatives

Qualaroo Reviews & Ratings

Qualaroo

ProProfs
Qualaroo Reviews & Ratings

Qualaroo

ProProfs
Agolix by Assessment Generator Reviews & Ratings

Agolix by Assessment Generator

Agolix® by Assessment Generator
Helio Reviews & Ratings

Helio

ZURB