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What is Salesforce Government Cloud?

Government Cloud Plus is designed to meet the stringent security needs of a variety of U.S. entities, which encompass federal, state, and local agencies, along with government contractors and federally funded research and development centers (FFRDCs), enabling these organizations to focus on their core missions. By offering intuitive business applications tailored for federal, state, and local agencies, as well as the aerospace and defense industries, it not only increases customer satisfaction but also enhances employee productivity. The program features thorough security monitoring and remediation practices that align with FedRAMP and DoD requirements, including yearly assessments by third-party evaluators (3PAO) to guarantee the implementation of effective security controls. Moreover, users benefit from access to a dedicated U.S. citizen support team that provides timely and knowledgeable assistance for any inquiries related to usage, technical issues, or coding problems. This unwavering dedication to both security and support empowers organizations to carry out their missions with greater efficiency and effectiveness. Ultimately, Government Cloud Plus serves as a vital resource for public sector entities striving to navigate their unique challenges while maintaining a strong security posture.

What is OneVu?

IEG4's OneVu solution presents a thorough digital platform for council services, significantly improving customer engagement by resolving their inquiries instead of simply showcasing information. This groundbreaking system has achieved an impressive 50% decrease in phone calls for numerous councils. OneVu allows users to discover tailored answers to common questions, in addition to submitting and tracking the status of over 300 council services. A noteworthy insight is that more than 30% of customer calls are for updates on progress or follow-ups on issues, which OneVu effectively minimizes by offering progress tracking for every online submission. Users are granted immediate access to a collection of over 250 forms from the get-go, facilitating rapid deployment, and with the introduction of eDesigner, there are ample customization opportunities. Additionally, OneVu incorporates a sophisticated workflow engine that accommodates multi-step processes, enabling citizens to monitor their applications and services straight from their OneVu accounts, thus enriching the overall user experience. This cohesive integration of services not only streamlines administrative tasks but also enhances transparency and cultivates stronger relationships between councils and the communities they serve, ultimately leading to more satisfied constituents.

Media

Media

Integrations Supported

AWS GovCloud

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
iPhone
iPad
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/solutions/industries/government/government-cloud/

Company Facts

Organization Name

IEG4

Date Founded

2006

Company Location

United Kingdom

Company Website

www.ieg4.com/onevu

Categories and Features

Citizen Engagement

Not specified

Government

Not specified

Categories and Features

Citizen Engagement

Not specified

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