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What is Koa?

Salesforce Koa marks the company's first CRM reasoning model specifically designed for Agentforce, leveraging the power of NVIDIA Nemotron and drawing from an extensive 27 years of Salesforce CRM knowledge to adeptly handle complex, multi-step tasks in enterprise settings. This model is built upon nearly three decades of CRM application expertise and has been further refined through training on a specialized synthetic dataset that mirrors genuine business workflows, processes, and compliance requirements. The training scenarios are meticulously designed to emulate the reasoning, tool usage, and decision-making strategies that Agentforce agents utilize throughout the customer journey, including critical activities such as lead generation, opportunity qualification, and service case resolution across more than 14 distinct industries. Koa is purpose-built for precise CRM functionalities and is evaluated using the Salesforce CRM Bench, which includes authentic workflows like opportunity updates, case routing, and follow-up scheduling. Salesforce reports that Koa delivers an 11% improvement in accuracy for choosing the right actions and recalls customer context with a reliability that is 2.1 times superior to earlier models. This groundbreaking methodology not only boosts operational efficiency but also greatly enhances the overall customer experience, making it a vital tool for businesses aiming to optimize their customer interactions. By integrating advanced reasoning capabilities, Koa positions itself as a transformative solution in the realm of customer relationship management.

What is AI Work?

AI Work is an advanced platform that delivers expert-built AI work models, handling critical business functions with speed and precision. Its suite of AI work models includes Orion AI for rapid equity analysis, Hermes AI for global market monitoring, Olympus AI for predictive market simulation, Luca AI for automated accounting, Freddie AI for AI-driven recruitment, and Yumi AI for responsive customer service. Each AI work model is designed to solve high-value problems in less time and at a fraction of traditional costs. Businesses can adopt these models immediately or commission fully customized AI solutions tailored to their workflows, industries, and data sources. The system’s proven metrics include reducing research time by up to 98.9% and lowering per-report costs by over 91%. By automating repetitive yet critical processes, AI WK frees professionals to focus on strategic thinking and decision-making. Its models operate 24/7, ensuring consistent output without downtime. The platform also emphasizes accuracy, with outputs informed by expert-built algorithms and refined business logic. Whether used individually or combined, AI Work models provide a scalable, efficient foundation for modern professional work. For organizations ready to evolve, AI Work offers the tools to power the next generation of business performance.

Media

Media

Integrations Supported

NVIDIA Nemotron
Salesforce
Salesforce Agentforce

Integrations Supported

NVIDIA Nemotron
Salesforce
Salesforce Agentforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

10 Credits. Use Credits to access all AI models. 1 Credit= 1 USD / USDC / USDT
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/agentforce/koa/

Company Facts

Organization Name

AI Work

Date Founded

2009

Company Location

Cayman Islands

Company Website

www.ai-wk.com

Categories and Features

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

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