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What is Koa?

Salesforce Koa marks the company's first CRM reasoning model specifically designed for Agentforce, leveraging the power of NVIDIA Nemotron and drawing from an extensive 27 years of Salesforce CRM knowledge to adeptly handle complex, multi-step tasks in enterprise settings. This model is built upon nearly three decades of CRM application expertise and has been further refined through training on a specialized synthetic dataset that mirrors genuine business workflows, processes, and compliance requirements. The training scenarios are meticulously designed to emulate the reasoning, tool usage, and decision-making strategies that Agentforce agents utilize throughout the customer journey, including critical activities such as lead generation, opportunity qualification, and service case resolution across more than 14 distinct industries. Koa is purpose-built for precise CRM functionalities and is evaluated using the Salesforce CRM Bench, which includes authentic workflows like opportunity updates, case routing, and follow-up scheduling. Salesforce reports that Koa delivers an 11% improvement in accuracy for choosing the right actions and recalls customer context with a reliability that is 2.1 times superior to earlier models. This groundbreaking methodology not only boosts operational efficiency but also greatly enhances the overall customer experience, making it a vital tool for businesses aiming to optimize their customer interactions. By integrating advanced reasoning capabilities, Koa positions itself as a transformative solution in the realm of customer relationship management.

What is Agentforce Vibes?

Agentforce Vibes introduces vibe coding, a groundbreaking AI-powered technique that enables developers to convert natural language commands into fully operational Salesforce applications that comply with enterprise-grade security, governance, and infrastructure standards. Unlike simpler vibe coding tools that focus mainly on prototyping, Agentforce Vibes addresses the complete development lifecycle, encompassing ideation, construction, testing, deployment, and observability, while effectively integrating with the foundational platform and trust frameworks of Salesforce. Functioning as an AI-enhanced integrated development environment (IDE) that works well with VS Code and similar platforms, it understands your Salesforce schema and metadata, allowing for features like automatic code generation across various languages (Apex, HTML, CSS, JavaScript), smart rule enforcement, test case creation, debugging, rollbacks, and natural language-guided DevOps. Additionally, it supports a range of language models and is extensible through the Model Context Protocol (MCP), which includes over 20 integrated tools, thus encouraging the reuse of existing code and making it a highly adaptable choice for developers. This all-encompassing strategy not only optimizes development workflows but also significantly boosts productivity by minimizing the time and effort required to create sturdy applications, paving the way for a more efficient development environment. With its innovative features, Agentforce Vibes is set to revolutionize the way developers approach application building in the Salesforce ecosystem.

Media

Media

Integrations Supported

Salesforce Agentforce
NVIDIA Nemotron

Integrations Supported

Salesforce Agentforce
CSS
Cline
GPT-5.1
GPT-5.2
GPT-5.2 Instant
GPT-5.2 Thinking
GPT-5.5
GPT-5.6 Terra
GPT-6 Astra
GPT-6.1 Sol
GPT-6.1 Terra
GPT-6.2 Astra
HTML
Holo4
OpenAI Bel
Visual Studio Code
Windsurf Browser
Xgen-small

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/agentforce/koa/

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com

Categories and Features

AI Models

Not specified

AI Reasoning Models

Not specified

Categories and Features

Agentic AI

Not specified

AI Code Generators

Not specified

AI Coding Agents

Not specified

AI Coding Assistants

Not specified

AI IDEs

Not specified

Vibe Coding

Not specified

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