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What is Koa?

Salesforce Koa marks the company's first CRM reasoning model specifically designed for Agentforce, leveraging the power of NVIDIA Nemotron and drawing from an extensive 27 years of Salesforce CRM knowledge to adeptly handle complex, multi-step tasks in enterprise settings. This model is built upon nearly three decades of CRM application expertise and has been further refined through training on a specialized synthetic dataset that mirrors genuine business workflows, processes, and compliance requirements. The training scenarios are meticulously designed to emulate the reasoning, tool usage, and decision-making strategies that Agentforce agents utilize throughout the customer journey, including critical activities such as lead generation, opportunity qualification, and service case resolution across more than 14 distinct industries. Koa is purpose-built for precise CRM functionalities and is evaluated using the Salesforce CRM Bench, which includes authentic workflows like opportunity updates, case routing, and follow-up scheduling. Salesforce reports that Koa delivers an 11% improvement in accuracy for choosing the right actions and recalls customer context with a reliability that is 2.1 times superior to earlier models. This groundbreaking methodology not only boosts operational efficiency but also greatly enhances the overall customer experience, making it a vital tool for businesses aiming to optimize their customer interactions. By integrating advanced reasoning capabilities, Koa positions itself as a transformative solution in the realm of customer relationship management.

What is DeepSeek-V3.2-Speciale?

DeepSeek-V3.2-Speciale represents the pinnacle of DeepSeek’s open-source reasoning models, engineered to deliver elite performance on complex analytical tasks. It introduces DeepSeek Sparse Attention (DSA), a highly efficient long-context attention design that reduces the computational burden while maintaining deep comprehension and logical consistency. The model is trained with an expanded reinforcement learning framework capable of leveraging massive post-training compute, enabling performance not only comparable to GPT-5 but demonstrably surpassing it in internal tests. Its reasoning capabilities have been validated through gold-winning solutions across major global competitions, including IMO 2025 and IOI 2025, with official submissions released for transparency and peer assessment. DeepSeek-V3.2-Speciale is intentionally designed without tool-calling features, focusing every parameter on pure reasoning, multi-step logic, and structured problem solving. It introduces a reworked chat template featuring explicit thought-delimited sections and a structured message format optimized for agentic-style reasoning workflows. The repository includes Python-based utilities for encoding and parsing messages, illustrating how to format prompts correctly for the model. Supporting multiple tensor types (BF16, FP32, FP8_E4M3), it is built for both research experimentation and high-performance local deployment. Users are encouraged to use temperature = 1.0 and top_p = 0.95 for best results when running the model locally. With its open MIT license and transparent development process, DeepSeek-V3.2-Speciale stands as a breakthrough option for anyone requiring industry-leading reasoning capacity in an open LLM.

Media

Media

Integrations Supported

DeepSeek
Hugging Face
NVIDIA Nemotron
Salesforce
Salesforce Agentforce

Integrations Supported

DeepSeek
Hugging Face
NVIDIA Nemotron
Salesforce
Salesforce Agentforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Free
Open source
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/agentforce/koa/

Company Facts

Organization Name

DeepSeek

Date Founded

2023

Company Location

China

Company Website

deepseek.com

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