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What is Koa?

Salesforce Koa marks the company's first CRM reasoning model specifically designed for Agentforce, leveraging the power of NVIDIA Nemotron and drawing from an extensive 27 years of Salesforce CRM knowledge to adeptly handle complex, multi-step tasks in enterprise settings. This model is built upon nearly three decades of CRM application expertise and has been further refined through training on a specialized synthetic dataset that mirrors genuine business workflows, processes, and compliance requirements. The training scenarios are meticulously designed to emulate the reasoning, tool usage, and decision-making strategies that Agentforce agents utilize throughout the customer journey, including critical activities such as lead generation, opportunity qualification, and service case resolution across more than 14 distinct industries. Koa is purpose-built for precise CRM functionalities and is evaluated using the Salesforce CRM Bench, which includes authentic workflows like opportunity updates, case routing, and follow-up scheduling. Salesforce reports that Koa delivers an 11% improvement in accuracy for choosing the right actions and recalls customer context with a reliability that is 2.1 times superior to earlier models. This groundbreaking methodology not only boosts operational efficiency but also greatly enhances the overall customer experience, making it a vital tool for businesses aiming to optimize their customer interactions. By integrating advanced reasoning capabilities, Koa positions itself as a transformative solution in the realm of customer relationship management.

What is ERNIE X1.1?

ERNIE X1.1 represents a significant advancement in Baidu’s line of reasoning models, offering major gains in accuracy and reliability. It improves factual accuracy by 34.8%, instruction following by 12.5%, and agentic capabilities by 9.6% compared to ERNIE X1. These enhancements place it above DeepSeek R1-0528 in benchmark evaluations and on par with leading frontier models such as GPT-5 and Gemini 2.5 Pro. The model leverages the foundation of ERNIE 4.5 while adding extensive mid-training and post-training optimizations, including reinforcement learning to refine reasoning depth. With a focus on reducing hallucinations, it produces more trustworthy outputs and follows user instructions with higher fidelity. Its improved agentic functions mean it can handle more complex, action-driven workflows like planning, chained reasoning, and task execution. Developers and businesses can integrate ERNIE X1.1 into their systems through ERNIE Bot, the Wenxiaoyan app, or the Qianfan MaaS platform’s API. This makes it adaptable for enterprise use cases such as customer support automation, knowledge management, and intelligent assistants. The model’s transparency and output reliability position it as a competitive alternative in the global AI landscape. By combining accuracy, usability, and advanced reasoning, ERNIE X1.1 establishes itself as a trusted solution for high-stakes applications.

Media

Media

No images available

Integrations Supported

C
CSS
Clojure
ERNIE Bot
Elixir
F#
Go
HTML
JavaScript
Julia
Kotlin
NVIDIA Nemotron
Python
R
Ruby
SQL
Salesforce
Scala
TypeScript
Visual Basic

Integrations Supported

C
CSS
Clojure
ERNIE Bot
Elixir
F#
Go
HTML
JavaScript
Julia
Kotlin
NVIDIA Nemotron
Python
R
Ruby
SQL
Salesforce
Scala
TypeScript
Visual Basic

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/agentforce/koa/

Company Facts

Organization Name

Baidu

Date Founded

2000

Company Location

China

Company Website

yiyan.baidu.com

Categories and Features

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