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What is Koa?

Salesforce Koa marks the company's first CRM reasoning model specifically designed for Agentforce, leveraging the power of NVIDIA Nemotron and drawing from an extensive 27 years of Salesforce CRM knowledge to adeptly handle complex, multi-step tasks in enterprise settings. This model is built upon nearly three decades of CRM application expertise and has been further refined through training on a specialized synthetic dataset that mirrors genuine business workflows, processes, and compliance requirements. The training scenarios are meticulously designed to emulate the reasoning, tool usage, and decision-making strategies that Agentforce agents utilize throughout the customer journey, including critical activities such as lead generation, opportunity qualification, and service case resolution across more than 14 distinct industries. Koa is purpose-built for precise CRM functionalities and is evaluated using the Salesforce CRM Bench, which includes authentic workflows like opportunity updates, case routing, and follow-up scheduling. Salesforce reports that Koa delivers an 11% improvement in accuracy for choosing the right actions and recalls customer context with a reliability that is 2.1 times superior to earlier models. This groundbreaking methodology not only boosts operational efficiency but also greatly enhances the overall customer experience, making it a vital tool for businesses aiming to optimize their customer interactions. By integrating advanced reasoning capabilities, Koa positions itself as a transformative solution in the realm of customer relationship management.

What is Inkling-Small?

Inkling-Small is an efficient multimodal AI model built to deliver strong reasoning and coding performance at a fraction of Inkling’s size. It is a Mixture-of-Experts transformer with 276 billion total parameters and 12 billion active parameters. The model was trained on NVIDIA GB300 NVL72 systems and is designed to combine high capability with more efficient inference. Inkling-Small supports native reasoning across text, images, and audio, allowing it to work across multimodal tasks without relying on separate encoders. Its context window supports up to one million tokens, making it useful for long-form reasoning, large-scale code understanding, document analysis, and agentic workflows. Users can adjust reasoning effort from minimal to extra high depending on whether they need faster responses or deeper computation. The model’s training process includes improved pre-training data, post-training with on-policy distillation from Inkling, and extended agentic coding reinforcement learning. These techniques helped Inkling-Small outperform its larger counterpart on reasoning and coding benchmarks. The model performs well in coding and tool-use harnesses and exceeds 80% on SWE-bench Verified. Its encoder-free architecture processes audio as dMel spectrograms and images as 40-by-40-pixel patches alongside text tokens. By combining efficient MoE design, one-million-token context, adjustable reasoning effort, multimodal processing, coding strength, and tool-use performance, Inkling-Small is designed for developers and teams that need capable AI with lower active compute requirements.

Media

Media

Integrations Supported

NVIDIA Nemotron
Salesforce
Salesforce Agentforce

Integrations Supported

Model Context Protocol (MCP)
Tinker

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$0.30 per million input tokens
$0.30 per million input tokens and $1.20 per million output tokens

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/agentforce/koa/

Company Facts

Organization Name

Thinking Machines Lab

Date Founded

2025

Company Location

United States

Company Website

thinkingmachines.ai/news/inkling-small/

Categories and Features

AI Models

Not specified

AI Reasoning Models

Not specified

Categories and Features

AI Coding Models

Not specified

AI Models

Not specified

AI Reasoning Models

Not specified

AI Vision Models

Not specified

Open-Weight AI Models

Not specified

Small Language Models

Not specified

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