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What is Koa?
Salesforce Koa marks the company's first CRM reasoning model specifically designed for Agentforce, leveraging the power of NVIDIA Nemotron and drawing from an extensive 27 years of Salesforce CRM knowledge to adeptly handle complex, multi-step tasks in enterprise settings. This model is built upon nearly three decades of CRM application expertise and has been further refined through training on a specialized synthetic dataset that mirrors genuine business workflows, processes, and compliance requirements. The training scenarios are meticulously designed to emulate the reasoning, tool usage, and decision-making strategies that Agentforce agents utilize throughout the customer journey, including critical activities such as lead generation, opportunity qualification, and service case resolution across more than 14 distinct industries. Koa is purpose-built for precise CRM functionalities and is evaluated using the Salesforce CRM Bench, which includes authentic workflows like opportunity updates, case routing, and follow-up scheduling. Salesforce reports that Koa delivers an 11% improvement in accuracy for choosing the right actions and recalls customer context with a reliability that is 2.1 times superior to earlier models. This groundbreaking methodology not only boosts operational efficiency but also greatly enhances the overall customer experience, making it a vital tool for businesses aiming to optimize their customer interactions. By integrating advanced reasoning capabilities, Koa positions itself as a transformative solution in the realm of customer relationship management.
What is Microsoft-Decision-1?
Microsoft-Decision-1 is a highly effective decision-scoring model specifically designed for structured outputs, allowing software systems to take swift actions. This innovative model supports a range of functionalities including routing, classification, prioritization, verification, and workflow management, applicable across various applications, agents, and automated systems. Developed through post-training of Qwen3.5-9B, it excels in single-pass decision scoring and delivers calibrated probabilities for a defined set of response choices. The model is adept at addressing yes/no inquiries, multiple-choice situations, rating scales, and rubric-based assessments of AI-generated outputs and agent performances via a structured API. Comprehensive evaluations carried out by Microsoft across 36 benchmarks covering routing, ranking, long-context understanding, multilingual functions, and tasks outside conventional distributions demonstrate that it achieved top accuracy levels with impressively low latency. Additionally, the model places a strong emphasis on robustness, with extensive testing conducted to ensure decision-making stability even when prompts undergo rephrasing or modifications. This commitment to stability highlights its potential for delivering reliable performance in diverse real-world scenarios, making it a versatile tool for various industries.
API Availability
API Availability
Has API
Pricing Information
Pricing not provided
Free Trial Offered?
Pricing Information
$0.042 per 1M tokens
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Documentation Hub
Company Facts
Organization Name
Salesforce
Date Founded
1999
Company Location
United States
Company Website
www.salesforce.com/agentforce/koa/
Company Facts
Organization Name
Microsoft
Date Founded
1975
Company Location
United States
Company Website
commandline.microsoft.com/microsoft-decision-1-model-foundry/
Categories and Features
AI Models
Not specified
AI Reasoning Models
Not specified
Categories and Features
AI Decision Models
Not specified