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What is Koa?

Salesforce Koa marks the company's first CRM reasoning model specifically designed for Agentforce, leveraging the power of NVIDIA Nemotron and drawing from an extensive 27 years of Salesforce CRM knowledge to adeptly handle complex, multi-step tasks in enterprise settings. This model is built upon nearly three decades of CRM application expertise and has been further refined through training on a specialized synthetic dataset that mirrors genuine business workflows, processes, and compliance requirements. The training scenarios are meticulously designed to emulate the reasoning, tool usage, and decision-making strategies that Agentforce agents utilize throughout the customer journey, including critical activities such as lead generation, opportunity qualification, and service case resolution across more than 14 distinct industries. Koa is purpose-built for precise CRM functionalities and is evaluated using the Salesforce CRM Bench, which includes authentic workflows like opportunity updates, case routing, and follow-up scheduling. Salesforce reports that Koa delivers an 11% improvement in accuracy for choosing the right actions and recalls customer context with a reliability that is 2.1 times superior to earlier models. This groundbreaking methodology not only boosts operational efficiency but also greatly enhances the overall customer experience, making it a vital tool for businesses aiming to optimize their customer interactions. By integrating advanced reasoning capabilities, Koa positions itself as a transformative solution in the realm of customer relationship management.

What is NVIDIA Llama Nemotron?

The NVIDIA Llama Nemotron family includes a range of advanced language models optimized for intricate reasoning tasks and a diverse set of agentic AI functions. These models excel in fields such as sophisticated scientific analysis, complex mathematics, programming, adhering to detailed instructions, and executing tool interactions. Engineered with flexibility in mind, they can be deployed across various environments, from data centers to personal computers, and they incorporate a feature that allows users to toggle reasoning capabilities, which reduces inference costs during simpler tasks. The Llama Nemotron series is tailored to address distinct deployment needs, building on the foundation of Llama models while benefiting from NVIDIA's advanced post-training methodologies. This results in a significant accuracy enhancement of up to 20% over the original models and enables inference speeds that can reach five times faster than other leading open reasoning alternatives. Such impressive efficiency not only allows for tackling more complex reasoning challenges but also enhances decision-making processes and substantially decreases operational costs for enterprises. Furthermore, the Llama Nemotron models stand as a pivotal leap forward in AI technology, making them ideal for organizations eager to incorporate state-of-the-art reasoning capabilities into their operations and strategies.

Media

Media

Integrations Supported

NVIDIA Nemotron
Salesforce
Salesforce Agentforce

Integrations Supported

BLACKBOX AI
Llama
NVIDIA AI Data Platform
NVIDIA AI Enterprise
NVIDIA Blueprints
NVIDIA DGX Cloud
NVIDIA NIM
NVIDIA NeMo
Nebius Token Factory

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/agentforce/koa/

Company Facts

Organization Name

NVIDIA

Date Founded

1993

Company Location

United States

Company Website

www.nvidia.com/en-us/ai-data-science/foundation-models/llama-nemotron/

Categories and Features

AI Models

Not specified

AI Reasoning Models

Not specified

Categories and Features

AI Coding Models

Not specified

AI Models

Not specified

AI Reasoning Models

Not specified

Foundation Models

Not specified

Open-Weight AI Models

Not specified

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