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What is Koa?
Salesforce Koa marks the company's first CRM reasoning model specifically designed for Agentforce, leveraging the power of NVIDIA Nemotron and drawing from an extensive 27 years of Salesforce CRM knowledge to adeptly handle complex, multi-step tasks in enterprise settings. This model is built upon nearly three decades of CRM application expertise and has been further refined through training on a specialized synthetic dataset that mirrors genuine business workflows, processes, and compliance requirements. The training scenarios are meticulously designed to emulate the reasoning, tool usage, and decision-making strategies that Agentforce agents utilize throughout the customer journey, including critical activities such as lead generation, opportunity qualification, and service case resolution across more than 14 distinct industries. Koa is purpose-built for precise CRM functionalities and is evaluated using the Salesforce CRM Bench, which includes authentic workflows like opportunity updates, case routing, and follow-up scheduling. Salesforce reports that Koa delivers an 11% improvement in accuracy for choosing the right actions and recalls customer context with a reliability that is 2.1 times superior to earlier models. This groundbreaking methodology not only boosts operational efficiency but also greatly enhances the overall customer experience, making it a vital tool for businesses aiming to optimize their customer interactions. By integrating advanced reasoning capabilities, Koa positions itself as a transformative solution in the realm of customer relationship management.
What is NVIDIA Nemotron?
NVIDIA has developed the Nemotron series of open-source models designed to generate synthetic data for the training of large language models (LLMs) for commercial applications. Notably, the Nemotron-4 340B model is a significant breakthrough, offering developers a powerful tool to create high-quality data and enabling them to filter this data based on various attributes using a reward model. This innovation not only improves the data generation process but also optimizes the training of LLMs, catering to specific requirements and increasing efficiency. As a result, developers can more effectively harness the potential of synthetic data to enhance their language models.
Integrations Supported
FluidVoice
Koa
LaunchLemonade
NVIDIA Agent Toolkit
NVIDIA NemoClaw
Pioneer
API Availability
API Availability
Pricing Information
Pricing not provided
Free Trial Offered?
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Documentation Hub
Company Facts
Organization Name
Salesforce
Date Founded
1999
Company Location
United States
Company Website
www.salesforce.com/agentforce/koa/
Company Facts
Organization Name
NVIDIA
Date Founded
1993
Company Location
United States
Company Website
nvidia.com
Categories and Features
AI Models
Not specified
AI Reasoning Models
Not specified