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What is Koa?

Salesforce Koa marks the company's first CRM reasoning model specifically designed for Agentforce, leveraging the power of NVIDIA Nemotron and drawing from an extensive 27 years of Salesforce CRM knowledge to adeptly handle complex, multi-step tasks in enterprise settings. This model is built upon nearly three decades of CRM application expertise and has been further refined through training on a specialized synthetic dataset that mirrors genuine business workflows, processes, and compliance requirements. The training scenarios are meticulously designed to emulate the reasoning, tool usage, and decision-making strategies that Agentforce agents utilize throughout the customer journey, including critical activities such as lead generation, opportunity qualification, and service case resolution across more than 14 distinct industries. Koa is purpose-built for precise CRM functionalities and is evaluated using the Salesforce CRM Bench, which includes authentic workflows like opportunity updates, case routing, and follow-up scheduling. Salesforce reports that Koa delivers an 11% improvement in accuracy for choosing the right actions and recalls customer context with a reliability that is 2.1 times superior to earlier models. This groundbreaking methodology not only boosts operational efficiency but also greatly enhances the overall customer experience, making it a vital tool for businesses aiming to optimize their customer interactions. By integrating advanced reasoning capabilities, Koa positions itself as a transformative solution in the realm of customer relationship management.

What is Nemotron 3 Ultra?

The Nemotron 3 Nano, a compact yet robust language model from NVIDIA's Nemotron 3 lineup, is specifically designed to excel in agentic reasoning, engaging dialogue, and programming tasks. Its cutting-edge Mixture-of-Experts Mamba-Transformer architecture selectively activates a specific subset of parameters for each token, allowing for quick inference times while maintaining high accuracy and reasoning skills. With an impressive total of around 31.6 billion parameters, including about 3.2 billion active ones (or 3.6 billion when including embeddings), this model outperforms its predecessor, the Nemotron 2 Nano, while demanding less computational power for every forward pass. It boasts the capability to handle long-context processing of up to one million tokens, enabling it to efficiently analyze lengthy documents, navigate complex workflows, and carry out detailed reasoning tasks in one go. Additionally, it is designed for high-throughput, real-time performance, making it particularly skilled in managing multi-turn dialogues, executing tool invocations, and handling agent-driven workflows that require sophisticated planning and reasoning. This adaptability renders the Nemotron 3 Nano a top-tier option for a wide range of applications that necessitate advanced cognitive functions and seamless interaction. Its ability to integrate these features sets a new standard in the landscape of language models.

Media

Media

Integrations Supported

NVIDIA Nemotron
Nemotron 3
OpenTag
Salesforce
Salesforce Agentforce

Integrations Supported

NVIDIA Nemotron
Nemotron 3
OpenTag
Salesforce
Salesforce Agentforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/agentforce/koa/

Company Facts

Organization Name

NVIDIA

Date Founded

1993

Company Location

United States

Company Website

research.nvidia.com/labs/nemotron/Nemotron-3/

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