Koa vs. Nemotron 3.5 Bolt

Salesforce Koa marks the company's first CRM reasoning model specifically designed for Agentforce, leveraging the power of NVIDIA Nemotron and drawing from an extensive 27 years of Salesforce CRM knowledge to adeptly handle complex, multi-step tasks in enterprise settings. This model is built upon nearly three decades of CRM application expertise and has been further refined through training on a specialized synthetic dataset that mirrors genuine business workflows, processes, and compliance requirements. The training scenarios are meticulously designed to emulate the reasoning, tool usage, and decision-making strategies that Agentforce agents utilize throughout the customer journey, including critical activities such as lead generation, opportunity qualification, and service case resolution across more than 14 distinct industries. Koa is purpose-built for precise CRM functionalities and is evaluated using the Salesforce CRM Bench, which includes authentic workflows like opportunity updates, case routing, and follow-up scheduling. Salesforce reports that Koa delivers an 11% improvement in accuracy for choosing the right actions and recalls customer context with a reliability that is 2.1 times superior to earlier models. This groundbreaking methodology not only boosts operational efficiency but also greatly enhances the overall customer experience, making it a vital tool for businesses aiming to optimize their customer interactions. By integrating advanced reasoning capabilities, Koa positions itself as a transformative solution in the realm of customer relationship management.

NVIDIA Nemotron 3.5 Bolt is a family of open artificial intelligence models developed to provide efficient reasoning, autonomous agent capabilities, and conversational intelligence on local computing hardware. Introduced in October 2026, the series includes Nemotron 3.5 Bolt 74B-A9B 24GB and Nemotron 3.5 Bolt E4B 4GB. The 74B-A9B variant uses a mixture-of-experts architecture containing 74 billion total parameters, with approximately 9 billion parameters activated during inference. Its native 2-bit quantization enables deployment within approximately 24GB of memory while preserving resources for other applications. The model is designed for agentic workflows that require reasoning, instruction following, tool interactions, and execution of multiple connected tasks. Developers can use Bolt 74B-A9B with local agent frameworks to conduct web research, generate software, analyze code, investigate programming errors, and perform debugging activities. NVIDIA reports strong results on agent benchmarks including PinchBench and BrowseComp, which evaluate autonomous task completion and information retrieval capabilities. The smaller Bolt E4B variant is designed for low-latency conversational AI, supporting local voice assistants, interactive game characters, and embedded interfaces. Its 4GB memory footprint makes it suitable for compatible GeForce RTX, NVIDIA Jetson, and DGX Spark systems that require efficient local inference. Running these models locally allows organizations to retain greater control over sensitive application data, reduce dependence on cloud inference, and integrate AI capabilities into existing software environments. Nemotron 3.5 Bolt 74B-A9B is available through Hugging Face with support for llama.cpp, Ollama, LM Studio, Unsloth, and vLLM, while Bolt E4B is scheduled for release on October 23, 2026.