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Salesforce Koa marks the company's first CRM reasoning model specifically designed for Agentforce, leveraging the power of NVIDIA Nemotron and drawing from an extensive 27 years of Salesforce CRM knowledge to adeptly handle complex, multi-step tasks in enterprise settings. This model is built upon nearly three decades of CRM application expertise and has been further refined through training on a specialized synthetic dataset that mirrors genuine business workflows, processes, and compliance requirements. The training scenarios are meticulously designed to emulate the reasoning, tool usage, and decision-making strategies that Agentforce agents utilize throughout the customer journey, including critical activities such as lead generation, opportunity qualification, and service case resolution across more than 14 distinct industries. Koa is purpose-built for precise CRM functionalities and is evaluated using the Salesforce CRM Bench, which includes authentic workflows like opportunity updates, case routing, and follow-up scheduling. Salesforce reports that Koa delivers an 11% improvement in accuracy for choosing the right actions and recalls customer context with a reliability that is 2.1 times superior to earlier models. This groundbreaking methodology not only boosts operational efficiency but also greatly enhances the overall customer experience, making it a vital tool for businesses aiming to optimize their customer interactions. By integrating advanced reasoning capabilities, Koa positions itself as a transformative solution in the realm of customer relationship management.
What is Nemotron 3.5 Super VL?
NVIDIA Nemotron 3.5 Super VL is an open multimodal artificial intelligence model designed to support specialized autonomous agents, enterprise automation, and complex reasoning tasks. Introduced in October 2026, the model combines language processing, visual understanding, software engineering capabilities, and external tool interactions within a unified architecture. It uses a 120-billion-parameter mixture-of-experts design with approximately 12 billion active parameters per token to optimize inference efficiency. The model was distilled from NVIDIA Nemotron 3 Ultra and incorporates additional training focused on coding, multimodal reasoning, and agentic task execution. Its vision-language capabilities support analysis of images, charts, tables, diagrams, multipage documents, and video content. Document intelligence workflows can extract structured information, interpret visual evidence, connect information across pages, and generate summaries or reports. Software engineering features enable the model to analyze repositories, identify programming errors, test code, and recommend modifications across development workflows. Its agentic capabilities support web research, external tool usage, multistep problem-solving, cybersecurity vulnerability analysis, and enterprise process automation. NVIDIA NeMo provides customization tools for supervised fine-tuning, low-rank adaptation, and reinforcement learning using proprietary datasets, organizational policies, and specialized workflows. The model incorporates LiLiCorr speculative decoding, multi-token prediction, context reuse, and NVFP4 quantization to improve inference performance on compatible hardware. Nemotron 3.5 Super VL is distributed with open weights and supports local, cloud, and data center deployment through NVIDIA infrastructure and tools such as NVIDIA NIM.
API Availability
API Availability
Has API
Pricing Information
Pricing not provided
Free Trial Offered?
Pricing Information
$0
The model is available at no charge under the OpenMDW-1.1 license. Hosted inference through third-party providers may have separate charges.
Free Version
Supported Platforms
SaaS
Supported Platforms
SaaS
On-Prem
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Not specified
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Documentation Hub
Company Facts
Organization Name
Salesforce
Date Founded
1999
Company Location
United States
Company Website
www.salesforce.com/agentforce/koa/
Company Facts
Organization Name
NVIDIA
Date Founded
1993
Company Location
United States
Company Website
nvidia.com
Categories and Features
AI Models
Not specified
AI Reasoning Models
Not specified
Categories and Features
AI Coding Models
Not specified
AI Models
Not specified
AI Reasoning Models
Not specified
Foundation Models
Not specified
Large Language Models
Not specified
Multimodal Models
Not specified
Open-Weight AI Models
Not specified