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What is Koa?
Salesforce Koa marks the company's first CRM reasoning model specifically designed for Agentforce, leveraging the power of NVIDIA Nemotron and drawing from an extensive 27 years of Salesforce CRM knowledge to adeptly handle complex, multi-step tasks in enterprise settings. This model is built upon nearly three decades of CRM application expertise and has been further refined through training on a specialized synthetic dataset that mirrors genuine business workflows, processes, and compliance requirements. The training scenarios are meticulously designed to emulate the reasoning, tool usage, and decision-making strategies that Agentforce agents utilize throughout the customer journey, including critical activities such as lead generation, opportunity qualification, and service case resolution across more than 14 distinct industries. Koa is purpose-built for precise CRM functionalities and is evaluated using the Salesforce CRM Bench, which includes authentic workflows like opportunity updates, case routing, and follow-up scheduling. Salesforce reports that Koa delivers an 11% improvement in accuracy for choosing the right actions and recalls customer context with a reliability that is 2.1 times superior to earlier models. This groundbreaking methodology not only boosts operational efficiency but also greatly enhances the overall customer experience, making it a vital tool for businesses aiming to optimize their customer interactions. By integrating advanced reasoning capabilities, Koa positions itself as a transformative solution in the realm of customer relationship management.
What is Patronus AI?
Patronus AI is a research lab focused on the data and simulations that frontier AI models learn from. Its main offering is a catalog of reinforcement learning environments covering software engineering, computer use, customer service, and finance, each built to reflect how real applications behave rather than idealized versions of them. Agents receive tasks inside these simulated applications and are scored with reward signals, giving AI labs a way to improve performance on long, multi-step workflows. The company is also developing Digital World Models, which predict the behavior of digital environments and allow training environments to be generated at scale instead of being built one at a time by hand. These environments and models support the post-training and evaluation of AI agents that operate in software.
Integrations Supported
API Availability
API Availability
Has API
Pricing Information
Pricing not provided
Free Trial Offered?
Pricing Information
Custom pricing based on project scope. Contact Patronus AI to discuss.
Supported Platforms
SaaS
Supported Platforms
SaaS
On-Prem
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Documentation Hub
Company Facts
Organization Name
Salesforce
Date Founded
1999
Company Location
United States
Company Website
www.salesforce.com/agentforce/koa/
Company Facts
Organization Name
Patronus AI
Date Founded
2023
Company Location
United States
Company Website
www.patronus.ai/
Categories and Features
AI Models
Not specified
AI Reasoning Models
Not specified
Categories and Features
Artificial Intelligence
Machine Learning
Natural Language Processing