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What is Koa?

Salesforce Koa marks the company's first CRM reasoning model specifically designed for Agentforce, leveraging the power of NVIDIA Nemotron and drawing from an extensive 27 years of Salesforce CRM knowledge to adeptly handle complex, multi-step tasks in enterprise settings. This model is built upon nearly three decades of CRM application expertise and has been further refined through training on a specialized synthetic dataset that mirrors genuine business workflows, processes, and compliance requirements. The training scenarios are meticulously designed to emulate the reasoning, tool usage, and decision-making strategies that Agentforce agents utilize throughout the customer journey, including critical activities such as lead generation, opportunity qualification, and service case resolution across more than 14 distinct industries. Koa is purpose-built for precise CRM functionalities and is evaluated using the Salesforce CRM Bench, which includes authentic workflows like opportunity updates, case routing, and follow-up scheduling. Salesforce reports that Koa delivers an 11% improvement in accuracy for choosing the right actions and recalls customer context with a reliability that is 2.1 times superior to earlier models. This groundbreaking methodology not only boosts operational efficiency but also greatly enhances the overall customer experience, making it a vital tool for businesses aiming to optimize their customer interactions. By integrating advanced reasoning capabilities, Koa positions itself as a transformative solution in the realm of customer relationship management.

What is REDA AI?

REDA AI is a flexible platform that functions as a customizable AI agent solution specifically tailored for organizations leveraging Salesforce. This innovative platform allows teams to integrate agents seamlessly with their business intelligence and Salesforce data while defining the tools and actions those agents can utilize. By deploying assistants as Salesforce copilots, organizations can benefit from automated processes, cataloged recommendations, API interactions, and enhanced overall experiences for customers and partners alike. Users can interact with these agents through a variety of channels, such as Claude and designated web or portal interfaces, providing a user-friendly experience. Teams also have the option to configure channel access and workflow behaviors, including the choice to mandate human oversight or approval before actions are taken. Moreover, the platform ensures that all provider keys are securely stored within the organization's Salesforce credential repository, safeguarding customer data from being used for training purposes. Organizations can opt to use their own AI provider or take advantage of REDA-funded credits for services, adding to the platform's flexibility. Pricing is designed on a per-Salesforce organization basis rather than a per-user model, and a three-month trial is available for organizations to assess the platform's capabilities. This adaptability in deployment and configuration empowers organizations to create a truly personalized AI experience that fits their unique needs and operational workflows. Overall, REDA AI stands out as a versatile solution for integrating artificial intelligence within Salesforce environments.

Media

Media

Integrations Supported

Salesforce
NVIDIA Nemotron
Salesforce Agentforce

Integrations Supported

Salesforce
Anthropic
Claude
DeepSeek
Gemini
Model Context Protocol (MCP)
OpenAI
WhatsApp

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$500/org/month
Starter with your own AI account is $500 per Salesforce org per month, billed annually on a 12-month commitment; provider usage is billed separately. AI-included plans start at $1,250 per org per month, billed annually. A free tier is available for three months. Taxes may apply.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/agentforce/koa/

Company Facts

Organization Name

REDA One

Date Founded

2014

Company Location

United States

Company Website

redaone.ai

Categories and Features

AI Models

Not specified

AI Reasoning Models

Not specified

Categories and Features

AI Agent Builders

Not specified

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