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What is Salesforce Lightning Dialer?

Maximize your productivity by improving communication with both prospects and customers in an efficient manner. This enhancement begins with the ability to log information directly in Salesforce, making it easy to connect with customers instantly by simply clicking their phone numbers. During calls, you can swiftly access answers, check call history, take notes, and finalize key details without the hassle of toggling between various applications or devices. Bid farewell to the days of relying on sticky notes or scribbling on napkins, as you can now optimize your sales procedures with tools like automatic call logging, voicemail drop, and readily accessible call lists, which facilitate quicker connections to your leads and contacts. Build stronger trust with clients by ensuring that incoming calls are routed to a personal, dedicated number and voicemail system, enhancing their experience. With Lightning Dialer, you not only receive an outbound calling solution but also gain inbound calling features. Additionally, you pay only for the total minutes your organization uses, which can be conveniently bought in increments of 1,000 minutes, helping to keep expenses under control while improving overall efficiency. This approach allows sales teams to devote more time to nurturing relationships and closing deals, rather than being overwhelmed by administrative duties, ultimately leading to increased sales success. As a result, you can create a more streamlined and organized sales process, benefiting both your team and your clients.

What is Rep.ai?

Elevate your web traffic into a powerful sales pipeline by harnessing the capabilities of artificial intelligence. The AI Live Chat feature interacts with your site's visitors, alerts sales representatives, and organizes meetings effortlessly for your team. In addition, AI Intent recognizes high-value prospects exploring your website, enabling prompt outreach from sales personnel. The AI Dialer improves the efficiency of cold calling by increasing connection rates and simplifying the calling process. You can tailor interactions and qualify each visitor through customized options available in text, voice, and video formats, while also ensuring a smooth transition to video calls for human representatives. By utilizing AI, you can identify promising leads using multi-channel signal-driven sales strategies, which allows you to reach a broader audience in significantly less time. This sophisticated calling solution not only drives a rise in outbound calls but also enhances visibility through strategic voicemail drops and maintains high connection rates by alerting users to potential spam risks, all while nurturing team development in a digital sales landscape. Moreover, AI excels at revealing potential leads by examining intent derived from web interactions and integrates effortlessly with dialers, CRMs, and other associated tools for maximum efficacy. As you compile targeted lists, you can easily synchronize or export them to connect with your ideal customers at precisely the right moments, ultimately optimizing your outreach efforts and driving sales success. Additionally, this comprehensive approach ensures that your sales team is always equipped with the most relevant data and insights to close deals effectively.

Media

Media

Integrations Supported

Salesforce
6sense
Akoonu
Apollo.io
Chili Piper
Clearbit
Gong
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft Teams
Outreach
Salesloft
Slack
Sweep
Twistellar DASH
Zapier
Zendesk
inRiver PIM

Integrations Supported

Salesforce
6sense
Akoonu
Apollo.io
Chili Piper
Clearbit
Gong
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft Teams
Outreach
Salesloft
Slack
Sweep
Twistellar DASH
Zapier
Zendesk
inRiver PIM

API Availability

Has API

API Availability

Has API

Pricing Information

$5 per user per month
Free Trial Offered?
Free Version

Pricing Information

$2,500 per year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/products/sales-cloud/features/lightning-dialer/

Company Facts

Organization Name

Rep.ai

Company Website

rep.ai/

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Sales Engagement

CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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