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What is Salesforce Marketing Cloud Engagement?

Salesforce Marketing Cloud Engagement is a comprehensive marketing platform designed to optimize customer interactions and enhance engagement across multiple digital channels. The platform helps businesses deliver personalized, relevant messaging by integrating email marketing, mobile marketing, and advertising into cohesive customer journeys. With AI-powered insights and journey orchestration, Marketing Cloud Engagement allows businesses to create and manage personalized campaigns at scale, ensuring each interaction is relevant and impactful. The platform supports mobile app engagement, SMS, push notifications, and conversational marketing, enabling businesses to engage with customers in real-time across a variety of platforms, including WhatsApp. With its advanced features like cross-channel analytics and AI decision-making, Marketing Cloud Engagement not only improves customer relationships but also helps businesses optimize marketing performance, drive conversions, and increase customer lifetime value. The platform also allows for in-depth segmentation, ensuring that each customer receives tailored content based on their preferences and behaviors, ultimately enhancing the overall customer experience.

What is EchoApp?

EchoApp dramatically enhances the success of your outbound marketing initiatives, potentially increasing effectiveness by a factor of ten. This platform provides an all-encompassing multi-channel outreach solution that not only identifies the preferred communication methods of your audience but also includes a real-time cost savings calculator while amplifying the emotional resonance of your marketing messages. With its smart push notifications, EchoApp allows for the precise execution of brand awareness campaigns with remarkable efficiency and accuracy. The sophisticated AI technology integrated into the platform is vital for shaping positive customer perceptions and building brand loyalty. It also delivers valuable dashboards and crucial feedback on your marketing efforts, distinguishing it as an exceptional multi-channel broadcasting tool that can forecast user preferences effectively. Users frequently highlight the distinctive and profitable features of EchoApp, which employs refined targeting strategies to achieve open rates that are significantly higher—ranging from 400% to 600%—than typical industry benchmarks. Furthermore, its streamlined access to various communication channels through a single API simplifies implementation and enhances user experience. In conclusion, EchoApp emerges as an indispensable resource for marketers aiming to refine and elevate their outreach strategies while maximizing return on investment.

Media

Media

Integrations Supported

Salesforce
Facebook Messenger
Hightouch
Instagram
LINE
SAP Cloud Platform
Salesforce Data Cloud
Salesforce Marketing Cloud
Salesforce Marketing Cloud Account Engagement
Salesforce Marketing Cloud Intelligence
Salesforce Marketing Cloud Personalization
Segment
Shopify
Telegram
Viber
WhatsApp

Integrations Supported

Salesforce
Facebook Messenger
Hightouch
Instagram
LINE
SAP Cloud Platform
Salesforce Data Cloud
Salesforce Marketing Cloud
Salesforce Marketing Cloud Account Engagement
Salesforce Marketing Cloud Intelligence
Salesforce Marketing Cloud Personalization
Segment
Shopify
Telegram
Viber
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/marketing/engagement/

Company Facts

Organization Name

EchoApp

Company Location

Anguilla

Company Website

www.echocommunicator.com

Categories and Features

Email Marketing

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Mobile Marketing

Channel Attribution
Contextual Targeting
Coupons
Email Marketing
Engagement Monitoring
In-App Marketing
Location-Based Marketing
Push Notifications
Text Messaging
Text-to-Win

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

Campaign Management

Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Mobile Marketing

Channel Attribution
Contextual Targeting
Coupons
Email Marketing
Engagement Monitoring
In-App Marketing
Location-Based Marketing
Push Notifications
Text Messaging
Text-to-Win

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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