Company Website

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Ratings and Reviews 16 Ratings

Media

Media

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Salesforce
WhatsApp
X (Twitter)
Zendesk
Apple Business Chat
Collexo
Confluence
Facebook
Facebook Messenger
Freshdesk
Instagram
Microsoft Dynamics 365
Microsoft Teams
Pipedrive
Sugar Sell
Viber
Vtiger CRM
Zoho CRM

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Salesforce
WhatsApp
X (Twitter)
Zendesk
Apple Business Chat
Collexo
Confluence
Facebook
Facebook Messenger
Freshdesk
Instagram
Microsoft Dynamics 365
Microsoft Teams
Pipedrive
Sugar Sell
Viber
Vtiger CRM
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SAN Softwares

Date Founded

1999

Company Location

India

Company Website

sansoftwares.com/products/sanccs-call-center-software/

Company Facts

Organization Name

Local Measure

Date Founded

2013

Company Location

Australia

Company Website

www.localmeasure.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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