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What is SapphireIMS?

Your IT department can take the helm of the digital transformation in back-office operations. SapphireIMS revolutionizes IT processes by offering agile and smart solutions tailored for IT Service Management and IT Asset Management. With fully digitized and automated IT functions adhering to ITIL standards, all other operations can be streamlined effectively. SapphireIMS enhances your back-office functionalities and extends ITIL advantages across every department. By implementing Enterprise Service Management, you can unify all functions and eliminate existing silos. Additionally, Enterprise Asset Management ensures that all assets—ranging from IT to non-IT, physical to virtual, and software to hardware—are managed and tracked automatically, potentially leading to savings of up to 40%. Furthermore, you can effectively oversee and prioritize compliance and risk management with intuitive automation, pre-designed templates, and adherence to industry-specific regulations. This holistic approach not only boosts efficiency but also fosters a culture of continuous improvement throughout the organization.

What is Mint Service Desk?

Mint Service Desk software represents the future of IT Service Management (ITSM) solutions. Its core features encompass Incident Management, Asset Management, a Customer Portal, and Multi-Channel Communication, along with dynamic attributes for chat interactions and customizable ticket types that allow for tailored views. This comprehensive suite not only enhances operational efficiency but also improves user experience through streamlined communication channels.

Media

Media

Integrations Supported

Docker
Lansweeper
Microsoft Azure
Quickwork
SAP Business One
baramundi Management Suite
eG Enterprise

Integrations Supported

Docker
Lansweeper
Microsoft Azure
Quickwork
SAP Business One
baramundi Management Suite
eG Enterprise

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$8/month/agent
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tecknodreams Software Consulting

Date Founded

2002

Company Location

India

Company Website

www.sapphireims.com

Company Facts

Organization Name

OPGK Software

Company Location

Poland

Company Website

www.mintsd.com

Categories and Features

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Categories and Features

Digital Asset Management

Asset Categorization
Asset Library
Asset Sharing
Brand Control
Customizable Branding
File Conversion
Metadata Management
Mobile App
Reporting/Analytics
Search Within Document
Search/Filter
Version Control
Watermarking
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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