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What is Sara?
Sara is an all-encompassing platform tailored for client communication and workflow management, acting as a pivotal center for various agencies, including state, federal, nonprofit, vocational rehabilitation, workforce development, veterans affairs, criminal justice, and health and human services. It enhances efficiency by simplifying administrative duties, automating client interactions, and ensuring adherence to compliance standards, all while integrating smoothly with current case management systems. The software facilitates everyday tasks such as two-way texting and emailing, scheduling appointments and sending out reminders, generating automated case notes, collecting documents with e-signatures, administering surveys, and enabling HIPAA-compliant video conferencing. Additionally, it diligently chronicles and synchronizes communications with the agency’s official records, offers limitless messaging templates and workflows, and can be tailored to meet specific compliance and program requirements. Consequently, agencies can scale their operations effectively while maintaining consistent communication with their caseloads, which ultimately results in enhanced service delivery. Moreover, this versatility empowers agencies to rapidly adapt to the changing needs and challenges of their respective domains.
What is S.C.A.L.A.?
S.C.A.L.A. operates as a comprehensive AI platform tailored for businesses, bringing together customer relationship management, business analytics, scheduling, WhatsApp automation, and AI agents specifically designed for service-driven industries.
Its standout features encompass:
- A toolkit with over 20 autonomous AI agents that leverage more than 30 MCP tool handlers currently in operation
- SARA, an AI-powered WhatsApp assistant that facilitates customer communication 24/7 in six languages, with an impressive response time of less than 800 milliseconds
- Pre-configured vertical dashboards that serve 20 diverse sectors, including hospitality, restaurants, real estate, healthcare, beauty, automotive, and legal services
- A repository of 131 free business tools geared towards improving SEO, financial management, and operational productivity
- The SCALA Score, an extensive B2B intelligence database featuring over 252 million company profiles compiled from more than 40 government sources
- Multi-modal AI routing functionalities that utilize Claude, Mistral, and Gemini technologies to prevent reliance on a single provider
- Adherence to GDPR regulations, with operations based in Milan, Italy
- SARA is also made available as open source under the AGPL-3.0 license for further customization.
In terms of pricing structure, S.C.A.L.A. provides a trial period of 14 days at no cost, followed by subscription plans that cater to varying business requirements, starting at EUR 97 per month for the Growth plan and EUR 197 per month for the Scale plan, thus ensuring affordability for a wide range of businesses. Additionally, the platform’s versatility allows it to adapt seamlessly to the evolving needs of different enterprises.
Media
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Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Pricing Information
$97/month
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Sara
Date Founded
2010
Company Location
United States
Company Website
saraworks.com
Company Facts
Organization Name
Binda Alessandro
Date Founded
2025
Company Location
Italy
Company Website
get-scala.com
Categories and Features
Human Services
Case Management
Certification & Licensing
Child Welfare Management
Document Management
Reporting & Statistics
Scheduling
Time Tracking
Training Management
Categories and Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)