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What is SatisMeter?

SatisMeter is capable of detecting dissatisfied customers through various channels such as email, mobile applications, and websites. This innovative multi-channel solution enhances customer loyalty by gathering in-app feedback, utilizing methodologies like the Net Promoter System (NPS), Customer Effort Scores (CES), and Customer Satisfaction (CSAT) measurements. It serves as an essential resource for web and mobile application developers, growth strategists, marketers, and mobile app proprietors. With an impressive average response rate of up to 35%, the unobtrusive and lightweight survey pop-up effectively engages users. Its primary purpose is to identify unhappy customers, mitigate churn, harness the influence of customer advocates, and confirm product development priorities. Integrating the survey into your existing application is made seamless with Segment.com, which takes care of all the targeting requirements for you. By simplifying the process, SatisMeter ensures that businesses can swiftly adapt to customer feedback and enhance their offerings.

What is Mopinion?

Comprehensive Digital Feedback Software Mopinion is an innovative platform designed for digital businesses to effectively gather, interpret, and respond to feedback across all digital channels, including websites, mobile applications, and emails. With Mopinion, users can design personalized online feedback forms that feature multiple customer experience metrics such as NPS, CES, and CSAT, which can be triggered based on specific user interactions like mouse movement or time spent on a page. The platform also offers detailed visualizations through customizable dashboards, advanced text analytics, and intelligent tagging. Additionally, users benefit from proactive notifications, role-specific views, and seamless integration with project management tools like Trello and Asana, enhancing teamwork and feedback collaboration within their digital teams. +Personalized feedback forms +Instantaneous data insights +API integrations +Diverse CX metrics +Text analysis capabilities +Sophisticated reporting features Mopinion's subscription plans begin at $35 USD per month, providing an accessible solution for businesses looking to improve their customer engagement and feedback processes.

Media

Media

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Intercom
Salesforce
Slack
Zapier
Basecamp
Desktop.com
Jira
NextDNS
Optimizely One
Prodsight
Salesforce Service Cloud
Salesmachine
Segment
Sitefinity
Trello
VWO Testing
WordPress
sensedata

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Intercom
Salesforce
Slack
Zapier
Basecamp
Desktop.com
Jira
NextDNS
Optimizely One
Prodsight
Salesforce Service Cloud
Salesmachine
Segment
Sitefinity
Trello
VWO Testing
WordPress
sensedata

API Availability

Has API

API Availability

Has API

Pricing Information

$49.00/month
Free Trial Offered?
Free Version

Pricing Information

$229/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SatisMeter

Date Founded

2015

Company Location

Czech Republic

Company Website

www.satismeter.com

Company Facts

Organization Name

Mopinion

Date Founded

2013

Company Location

Netherlands

Company Website

www.mopinionlabs.com

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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