ScalePad Cognition360 vs. ConnectWise SIEM

ScalePad Cognition360 transforms ticket data from ConnectWise PSA into valuable and predictive business intelligence specifically designed for managed service providers. With a robust selection of more than 130 interactive reports and benchmarks, it uncovers essential insights regarding profitability, technician efficiency, ticket patterns, project results, agreement renewals, and other critical metrics. By employing a dedicated data warehouse for its reporting functions, Cognition360 alleviates the burden on production systems, enabling users to explore historical trends and simulate various "what-if" scenarios. The integration of cutting-edge machine learning and AI technology further refines predictive analytics, allowing MSP executives and virtual CIOs to identify capacity constraints, discover hidden cost elements, evaluate client profitability, and pinpoint operational challenges, which can ultimately enhance profitability by 10–15%. Additionally, for those utilizing ConnectWise Manage, the integration is effortless, requiring minimal configuration while leveraging existing Power BI licenses for seamless report visualization and analysis. This innovative solution not only simplifies the reporting process but also delivers actionable insights that can significantly influence strategic business planning. As a result, organizations can make informed decisions that lead to improved operational efficiency and competitive advantage in the market.

With co-managed threat detection and response, deployment can occur in any location. ConnectWise SIEM, which was previously known as Perch, is a co-managed platform for threat detection and response, backed by a dedicated Security Operations Center. This solution is crafted to be both flexible and scalable, catering to businesses of all sizes while allowing customization to meet individual requirements. By utilizing cloud-based SIEM solutions, the time needed for deployment is significantly shortened from several months to just minutes. Our Security Operations Center actively monitors ConnectWise SIEM, providing users with access to essential logs. Additionally, threat analysts are available to assist you immediately upon the installation of your sensor, ensuring prompt support and response. This level of accessibility and expert guidance enhances your security posture right from the start.