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Humanize IT

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What is ScalePad Cognition360?

ScalePad Cognition360 transforms ticket data from ConnectWise PSA into valuable and predictive business intelligence specifically designed for managed service providers. With a robust selection of more than 130 interactive reports and benchmarks, it uncovers essential insights regarding profitability, technician efficiency, ticket patterns, project results, agreement renewals, and other critical metrics. By employing a dedicated data warehouse for its reporting functions, Cognition360 alleviates the burden on production systems, enabling users to explore historical trends and simulate various "what-if" scenarios. The integration of cutting-edge machine learning and AI technology further refines predictive analytics, allowing MSP executives and virtual CIOs to identify capacity constraints, discover hidden cost elements, evaluate client profitability, and pinpoint operational challenges, which can ultimately enhance profitability by 10–15%. Additionally, for those utilizing ConnectWise Manage, the integration is effortless, requiring minimal configuration while leveraging existing Power BI licenses for seamless report visualization and analysis. This innovative solution not only simplifies the reporting process but also delivers actionable insights that can significantly influence strategic business planning. As a result, organizations can make informed decisions that lead to improved operational efficiency and competitive advantage in the market.

What is Humanize IT?

Humanize IT introduces a groundbreaking platform designed to enhance communication and accelerate QBRs specifically for MSPs, moving away from conventional presentations to foster structured and interactive dialogues with clients. This platform is built upon a thorough four-step framework and is further augmented with coaching, pre-designed templates, automated assessments, budgeting tools, and personalized client dashboards. In addition, it integrates seamlessly with PSA systems, allowing for the synchronization of opportunities and data, which streamlines the QBR preparation process and saves MSPs between 6 to 12 hours for each review, all while providing valuable insights such as client engagement scores, whitespace analysis, and various personas like vCIO and CISO that promote meaningful discussions. By offering weekly coaching sessions and encouraging a peer community, MSP teams are able to develop strategic selling techniques and cultivate trust-based relationships with their clients. Humanize IT not only transforms technical conversations into value-oriented dialogues, which leads to improved client retention and increased upselling opportunities, but also boosts the profitability of MSPs, all within a SOC 2-certified framework that ensures consistent and reliable service delivery at scale. Furthermore, this innovative approach not only empowers MSPs to engage more effectively with their clients but also lays the groundwork for lasting partnerships that drive sustained business growth and success in their respective markets.