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What is Scout by Miller Heiman Group?

Modern sellers encounter the complex task of making numerous decisions while aiming to optimize their resource distribution. At the same time, sales managers struggle to evaluate and improve overall sales outcomes, largely due to insufficient actionable insights derived from existing CRM data. Scout, developed by Miller Heiman Group, effectively tackles these sales-related hurdles. By combining the insights from our acclaimed sales training programs—Strategic Selling®, Conceptual Selling®, and Large Account Management ProcessSM (LAMP®)—with cutting-edge, analytics-driven sales technologies, Scout greatly enhances the likelihood of closing sales and integrates Miller Heiman Group's vital methodologies into the selling framework. This strategy not only fosters the adoption of essential sales techniques but also leads to enhanced performance among teams. Moreover, it features a mobile-first design to guarantee accessibility anytime and anywhere, which promotes more effective and tailored coaching for sellers on a larger scale. By adopting this groundbreaking solution, sales teams can fundamentally change their approach and achieve higher levels of success in a competitive market. As a result, organizations can expect to see a significant shift in their sales dynamics, ultimately leading to increased revenue and growth opportunities.

What is AmplifAI?

Address the critical challenges that remote contact center teams encounter to ensure they deliver exceptional sales and customer experiences. Motivated and attentive frontline teams start each day equipped with customized data, actionable strategies, and behavioral guidance that lead them to outstanding sales and service outcomes, ultimately reducing turnover rates. Frontline leaders leverage insights derived from data to empower their associates, enabling them to achieve peak performance while simultaneously overseeing a greater number of team members and clients without incurring additional leadership expenses. Provide high-performing frontline teams with adaptable profiles that reflect the characteristics of your top associates and managers, revealing the efficient actions, behaviors, and trends present in your rich operational data. As associates and leaders work to enhance their sales results, elevate service quality, and create remarkable customer interactions, the effective strategies they develop are shared throughout the organization—magnifying the positive impact observed in high-performing teams and nurturing a culture of ongoing enhancement. This holistic method not only elevates individual team performance but also fosters an atmosphere where teamwork and collective achievement are emphasized throughout the entire contact center, encouraging all members to strive for excellence. Furthermore, by implementing these strategies consistently, organizations can ensure long-term success and sustainability in their customer service operations.

Media

Media

Integrations Supported

Salesforce
Amazon Connect
Clarabridge
Cogito
DealerSocket
Five9
Genesys Cloud CX
Hg Mercury CRM
HubSpot CRM
Microsoft Dynamics 365
NICE CXone Mpower
NICE Employee Engagement Manager (EEM)
Oracle Cloud Infrastructure
ServiceNow
SurveyMonkey
Tableau
Talkdesk
Twilio
Workday Extend
Zendesk

Integrations Supported

Salesforce
Amazon Connect
Clarabridge
Cogito
DealerSocket
Five9
Genesys Cloud CX
Hg Mercury CRM
HubSpot CRM
Microsoft Dynamics 365
NICE CXone Mpower
NICE Employee Engagement Manager (EEM)
Oracle Cloud Infrastructure
ServiceNow
SurveyMonkey
Tableau
Talkdesk
Twilio
Workday Extend
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Miller Heiman Group

Date Founded

1960

Company Location

United States

Company Website

millerheimangroup.com/technology/scout/

Company Facts

Organization Name

AmplifAI

Date Founded

2014

Company Location

United States

Company Website

www.amplifai.com

Categories and Features

Sales Analytics

Collaboration Tools
Dashboards
Forecasting Analytics
Ideal Customer Profile (ICP)
Lead Analytics
Pipeline Management
Predictive Forecasting
Predictive Lead Scoring
Sales Intelligence Reporting

Sales Performance Management

Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management

Sales Training

Analytics / Reporting
Assessment Management
Built-in Course Authoring
Certification Management
Customizable Branding
Gamification
Learning Management
Microlearning
Onboarding
Practice Tools
Progress Tracking
Video Assessments

Categories and Features

Sales Performance Management

Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management

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